What are the responsibilities and job description for the ASSOCIATE DIRECTOR OF CLINICAL SERVICES position at RMA Network?
Job Purpose: The Associate Director of Clinical Services supervises and directs nursing care and all related activities according to the policies, procedures, philosophy, and objectives of the Practice. This position participates in strategic planning, policy formation, and administrative decision making with particular reference to the role, functions, and operations of nursing and clinical services.
Essential Functions and Accountabilities:
Collaborates with the Practice Director to devise and implement a strategic plan that focuses on:
- the quality of patient care rendered;
- an improved patient experience and the best possible clinical outcomes;
- maximizing productivity;
- highlighting opportunities for continuous improvement;
- identifying challenges/ risks that require corrective action.
Leads and manages the Nursing, Clinical/Phlebotomy and Acupuncture Departments.
Defines and maintains standards of practice. Initiates the development of policies and procedures that govern clinical services. Regularly reviews and revises as needed.
Develops and implements clinical protocols and workflows to ensure optimal patient care and efficiency.
Streamlines supply ordering within the department; minimizes waste.
Regularly reviews department staffing. Ensures each office is appropriately staffed to provide an optimal patient experience while maximizing employee productivity and budget. Appropriately forecasts the need for additional headcount based on growth projections.
Assesses the quality of patient care rendered; makes recommendations and affects processes that consistently improve patient care.
Ensures Practice is compliant with all Federal, State and Local regulations.
Serves as organizational spokesperson for clinical matters and represent the Practice with vendors and related organizations.
Ensures patient concerns and complaints are addressed promptly and effectively.
Serves as OSHA Compliance Officer
Supervisor Responsibilities
- Manages clinical budgets, including staffing, equipment, and operational expenses.
- Recruits, onboards, and mentors staff, ensuring proper training and professional development.
- Develops and leads initiatives for staff retention, engagement, and satisfaction.
- Conducts regular performance evaluations and provide constructive feedback.
- Communicates the Company’s policies (health and safety, labor legislation, training, etc.) and ensures compliance.
Academic Training:
- Registered Nurse with active NJ license - Required
- Bachelor’s Degree - Required
- Masters Degree in Healthcare Administration (or equivalent) - Preferred
Position Requirements/Experience:
- Minimum of 3 years’ experience in infertility medicine - preferred
- Minimum of 5 years in a supervisory capacity
- Knowledge of Federal, State and Local regulations related to outpatient medical practice
Technical Skills:
- Excellent computer skills required, including but not limited to Microsoft Outlook and Excel.
- Must do 25 wpm on keyboard.
- Strong leadership and team management skills.
- Exceptional organizational and problem-solving abilities.
- Proficiency in electronic medical records (EMRs) and other healthcare technologies.
- In-depth knowledge of reproductive endocrinology, infertility treatments, and clinical best
practices.
- Excellent communication and interpersonal skills.
- Commitment to maintaining patient confidentiality and fostering a culture of trust.
IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours
per week.
- Medical, Dental, Vision Insurance Options
- Retirement 401K Plan
- Paid Time Off & Paid Holidays
- Company Paid: Life Insurance & Long-Term Disability & AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- Tuition Reimbursement
About IVIRMA Global:
IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction
Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces
the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the
pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites
at: https://rmanetwork.com/ & https://www.ivirma.com/
EEO
“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
IVIRMA is committed to the principle of equal employment opportunity for all employees and to
providing employees with a work environment free of discrimination and harassment. All employment
decisions at IVIRMA are based on business needs, job requirements and individual qualifications,
without regard to race, color, religion and/or belief, family or parental status, or any other status
protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate
discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all
ages.”
