CLINICAL OPERATIONS SPECIALIST

OVERVIEW: The Clinical Quality Specialist will be responsible for integrating new sites onto the Artemis platform and providing ongoing support and education to existing sites. They will work closely with clinical staff (Providers, Nurses, Medical Assistants, Sonographers, and Phlebotomists) to optimize Artemis utilization, ensure clinics are compliant with IVIRMA policies and procedures, and maximize the patient experience. This role also includes participation in quality projects and initiatives established by the IVIRMA Medical Affairs Team.

Essential Functions and Accountabilities:

• Site Integration & Support:
  • Assist in integrating newly acquired sites onto the Artemis platform, ensuring efficient setup and functionality.
  • Assist with training new staff for de novo start-up locations
  • Serve as a go-to specialist for Clinical Staff (Providers, Nursing staff, Medical Assistants, Sonographers, and Phlebotomists) ensuring seamless communication and operational support.
  • Report any functionality requirements or recommendations raised by staff to the supervisor for further evaluation.

• 
  Ongoing Support, Standardization and Compliance
  • Serves as a clinical expert in patient care practices and protocols for clinical staff members
  • Standardizes clinical procedures and improves standards of practice across the organization; ensures clinics operate according to network policies and procedures.
  • Provide education or re-education to clinic staff, as needed.
  • Assist with dissemination and implementation of new clinical SOPs as directed by the IVI America Medical Affairs Team.

• 
  Travel & On-Site Support:

• Travel to various sites for go-live support, provide on-site assistance during the integration process or new site launch (typically one week per go-live).
• Conduct additional visits to centers requiring ongoing education and support post-go live.
• Travel to individual clinics as part of quality assurance program; bring concerns from visits to the IVI America Medical Affairs

Position Requirements/Experience:

• Bachelor’s degree or equivalent experience.
• IVF Nursing background preferred, but not required.
• Experience in healthcare operations or EMR systems (Artemis or similar).
• Strong communication and organizational skills.
• Ability to travel for site support and training (required)

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global:

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/

EEO

“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”