What are the responsibilities and job description for the PATIENT SERVICES COORDINATOR position at rma network?
We are currently seeking a Full-Time Patient Services Coordinator to join our growing team in Basking Ridge, NJ. Scheduled work hours : Monday - Friday, 8 : 30am-4 : 30pm with 1 weekend a month from 5 : 30am-1 : 30pm and rotating holidays.
This Patient Services Coordinator maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments. This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.
Responsibilities include :
- Welcome and greet patients and visitors
- Answer patient phone calls
- Maintain a professional composed demeanor
- Comfort patients by anticipating patients' anxieties; answering patients' questions
- Schedule patient appointments
- Follow physician appointment templates
- Assess schedule conflicts and problems with recommendations for solutions
- Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
- Collect co-pays and patient payments
- Work with the nurses to coordinate total patient care
- Collaborate with the Finance Department to make sure all reimbursement / insurance information has been received
Skills & Requirements :
