What are the responsibilities and job description for the PATIENT SERVICES SCHEDULER position at RMA Network?
The Patient Services Scheduler will maximize patient and Physician time. This role will proactively support the schedules of Physicians with high patient volume in order to provide patients with optimal care.
Monday - Friday, 8:30am-4:30pm
Responsibilities:
- Manages schedule of assigned provider(s) and assesses scheduling conflicts and problems with recommendations for solutions.
- Schedules and confirms patient appointments and enters notes/special instructions needed for scheduling in the electronic medical record.
- Utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
- Completes accurate documentation of informed consent with patients for appointments as needed.
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
- Works closely with patients’ care team to coordinate total patient care.
- Comforts patients by anticipating their anxieties and answering their questions.
- Ensures accurate documentation in patient’s medical record by obtaining all required forms and records; Inputs information into patient charts and following up regarding any missing items.
Requirements:
- High School Diploma (GED) required. College degree or Business/Technical School Diploma a plus.
- Minimum of 1 year of administrative experience in healthcare setting
- Minimum of 3 years of experience in a customer service setting
- Meticulous attention to detail
- Critical thinking skills and a positive attitude essential
- Exceptional organizational and communication skills
