What are the responsibilities and job description for the RECEPTIONIST position at RMA Network?
Job Description
Job Description
Boston IVF , Managed by RMA is seeking a Full-Time Receptionist to join our growing team in our Concord, MA Office.
Hours will be Monday-Friday 9 : 00am-5 : 00pm with a rotating weekends at our Waltham location.
The Receptionist maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments. This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.
How You'll Contribute :
We always do whatever it takes to ensure an exceptional patient experience. In general, the Patient Services Coordinator will be responsible for :
Responsibilities include :
- Welcome and greet patients and visitors
- Answer patient phone calls
- Maintain a professional composed demeanor
- Comfort patients by anticipating patients’ anxieties; answering patients’ questions
- Schedule patient appointments
- Follow physician appointment templates
- Assess schedule conflicts and problems with recommendations for solutions
- Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
- Collect co-pays and patient payments
- Work with the nurses to coordinate total patient care
- Collaborate with the Finance Department to make sure all reimbursement / insurance information has been received
Skills & Requirements :
Comprehensive full time benefits package to all employees who work a minimum of 30 hours per week.
