What are the responsibilities and job description for the Guest Service Agent position at RMC Property Management?
RMC Resort Management Company is seeking a dedicated, professional, and personable Guest Services Agent to join our team. As the first point of contact for our valued guests, the Guest Services Agent will be responsible for providing exceptional customer service, ensuring a memorable guest experience, and supporting the day-to-day operations of the resort. The ideal candidate will be friendly, detail-oriented, and passionate about delivering excellent service.
Key Responsibilities:
- Greet guests upon arrival and ensure a seamless check-in/check-out process.
- Assist with guest inquiries, providing information about resort amenities, activities, and local attractions.
- Handle guest requests and concerns with professionalism, aiming for resolution in a timely and courteous manner.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
- Ensure guest satisfaction through proactive problem-solving and attention to detail.
- Maintain accurate records of guest preferences, special requests, and feedback.
- Assist in processing reservations and billing inquiries.
- Monitor and maintain resort lobby and common areas to ensure cleanliness and a welcoming atmosphere.
- Perform administrative duties as required, including answering phone calls, processing emails, and updating guest information in the resort's system.
- Adhere to all resort policies and procedures, including those related to safety and security.
Qualifications:
- High school diploma or equivalent required; college degree preferred.
- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong organizational and problem-solving skills.
- Ability to multitask and prioritize effectively.
- Knowledge of resort management software and office equipment is a plus.
- Positive, friendly attitude with a strong commitment to guest satisfaction.
- Availability to work flexible hours, including weekends and holidays.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to lift and move items up to insert weight, if applicable.
- Ability to respond to emergency situations calmly and efficiently.
Why Join RMC Resort Management Company?
- Competitive salary and benefits package.
- Opportunities for professional growth and development within the resort management industry.
- A positive, team-oriented work environment.
- Employee discounts on resort accommodations and amenities.
If you are passionate about hospitality and ensuring a superior guest experience, we encourage you to apply to join the RMC Resort Management Company team!
