What are the responsibilities and job description for the Server at Rustic Root Downtown position at RMD Group?
Position Summary:
To take orders and deliver food and beverages to our guests. To uplift the dining experience for guests. Front Server will have the patience, personality, and perseverance to thrive in this role.
Server responsibilities include greeting and serving guests, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. Ability to perform well in fast-paced environments. Front Server will be polite with our customers and make sure that they enjoy their meals. Server will also be a team player and be able to effectively communicate with the kitchen staff to make sure orders are accurate and delivered promptly.
Ultimately, it is the duty of the Front Server to provide an excellent overall dining experience for our guests.
Type: Hourly, Part-Time
Pay rate: $17.25/hr tips
Duties and Responsibilities:
Responsibilities include, but are not limited to:
- Working with the team to create a great energy and atmosphere.
- Greet each guest with a good attitude and a smile.
- Taking out trash and keeping restaurant clean and organized free of dirty plates and glassware.
- Running food to tables and ensuring guests are receiving their correct order.
- Handling the food in a timely manner to ensure optimal food temperature.
- MUST have a great understanding of the menu and what is in each dish.
- Fill water glasses when necessary.
- Clearing empty food plates when guests are finished.
- Wiping down and sanitizing tables when guests are done eating.
- Keeping the restaurant stocked with adequate supplies such as plates, napkins, silverware, and glasses.
- Helping with dishes when we are backed up.
- This position must possess excellent customer service skills and understand the importance of damage control.
- Greet and escort customers to their tables.
- Present menu and provide detailed information when asked (e.g., about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses.
- Inform customers about the day’s specials.
- Offer menu recommendations upon request.
- Up-sell additional products when appropriate.
- Take accurate food and drinks orders, using POS ordering software and order slips.
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Communicate order details to the Kitchen Staff.
- Serve food and drink orders.
- Check dishes and kitchenware for cleanliness and presentation and report any problems.
Qualifications:
- Possess excellent communication skills.
- Understands and follows written directions.
- Must be able to provide legible communication.
- Works cooperatively in a team environment.
- Must be comfortable learning new skills.
- Can perform calmly under pressure.
- Uses critical thinking reasoning skills to solve problems quickly.
- Manages time effectively.
Skills and Attitudes:
Must be motivated, hard-working, and passionate and have the ability to handle multiple tasks and responsibilities.
Must have the ability to:
- Able to work at a rapid pace while maintaining attention to detail, ability to multi-task.
- Must be skilled in time management.
- Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.
- Must show enthusiasm for the job and for the restaurant.
- Must be considerate, patient, and willing to help fellow employees.
- Must have a good self-image and be able to command the respect of the employees.
- Must be able to tolerate pressure and work calmly and efficiently during busy times.
- Must handle guest complaints according to restaurant policies and procedures.
- Possess the highest work ethics, personal morals and honesty beyond reproach.
- Professional, articulate, friendly, and punctual.
- Possesses and exhibits the drive to provide exceptional service.
- Part time flexible hours are required (able to workdays, nights, weekends, holidays).
- Proficient in computer skills including POS systems and iPad applications.
- Professional appearance appropriate for a premier restaurant.
- Ability to work in a stressful, fast-paced environment
- Must be able to work holidays, nights, and weekend
Education:
Must have one or more of the following:
- Minimum of 1-2 years serving experience required in fine dining or upscale restaurant.
- Equivalent combination of education and experience.
Certificates, Licenses, and Registrations:
- San Diego County Food Handlers Card (must be turned in within 30 days of employment).
- Anti-harassment and nondiscrimination 1-hour class.
- RBS – Responsible Alcohol Service (must be turned in when training concludes)
Physical Requirements:
- Must be able to sit, stand or walk for up to 8 hours at a time.
- Must be able to lift at least 50 pounds safely and properly.
- Must be able to bend, stoop and climb.
- Must be able to push and pull.
VENUE
Rustic Root showcases our take on New American Comfort food with a California twist. Classic dishes are rooted in tradition, including regional dishes from around the country, all reimagined with fresh and local ingredients and our Chef’s modern flair. Our Signature drink menus offer our take on timeless classic cocktails as well as Rustic Root originals using creative spirits and the freshest ingredients. A full dining room boasts of eclectic flare including a ceiling filled with floating colanders & chic nature-inspired wall art and décor. If it’s downtown San Diego energy you want, head upstairs to the Gaslamp’s premier rooftop restaurant where animal hedges & beautiful streetlamps create a buzz-worthy atmosphere.
ABOUT RMD Group
RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade, RMD has been a driving force in the industry, creating some of San Diego’s most successful and exciting concepts including Rustic Root, Huntress, Lumi, Side Bar and FLUXX. In addition, the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock Hotel’s Float and 207. RMD brings extensive expertise in all areas of consulting including design, development, and management, plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.
Salary : $17
