Duke Family Room Manager

Position: Duke Family Room Manager

Reports to: VP of Healthcare Partnerships and Programs

Classification: Full Time—Exempt

Starting Salary: $43,000-$55,000

Mission Statement:

Ronald McDonald House Charities of the Triangle provides a “home-away-from-home" and a community of support for the families of seriously ill and injured children.

Position Summary

As a member of the Ronald McDonald House Charities of the Triangle team, the Duke Family Room Manager will manage the launch, implementation and execution of the new Family Room program at Duke Children’s Hospital as well as assist in building and maintaining relationships with hospital staff. Key responsibilities include program development and management with a strong focus on recruiting, managing and scheduling volunteers. This position will play a key role in providing support to pediatric patient caregivers and will be located at both the Durham Ronald McDonald House and within Duke Children’s Hospital.

Essential Duties and Responsibilities

• Volunteer management includes recruitment, interviewing, training, scheduling, and appreciation of RMHC hospital-based volunteers.
• Build relationships with key hospital staff to ensure consistent Family Room referrals.
• Provide staffing in program space when volunteers are not available.
• Communication and public relations work relating to the RMHC Triangle Programs.
• Ensure adequate supplies are maintained in the Family Room and help maintain storage areas of supplies.
• Program development and support including planning and managing budget; soliciting in-kind donations, establishing procedures and policies; delivering food and supplies to keep programs stocked.
• Tracking the activity, output, and outcomes of the RMHC Triangle Hospital based programs.
• Engage in raising community awareness of House, Family Room, and other program needs and mission.
• Develop and lead strategic and operational efforts to ensure growth of the program and ensure that the day-to-day management of the Family Room program is optimal.

Knowledge, Skills and General Competencies:

• Proven leadership abilities include strong management, planning, problem solving and organizational skills.
• Must be able to manage multiple tasks, schedules, and projects concurrently.
• Excellent verbal and written communication skills.
• Self-directed and motivated.
• Demonstrates a passion for the organization's mission and the ability to use that passion to motivate volunteers and donors.
• Must be sensitive and compassionate to the challenges and emotions of hospital families.
• Possess excellent interpersonal skills with the ability to relate to people of diverse backgrounds.
• Excellent training skills.
• Motivated to meet and exceed mutually agreed upon targets for performance including volunteer hours, retention, and satisfaction.
• Maintain social, ethical, and organizational values; maintain confidentiality of personal and proprietary information; and a commitment to equity, inclusion, and social justice for the organization.
• Proficient computer skills, specifically Microsoft Office and database systems.
• Must be able to use hands/fingers to use computer equipment, files, phones, etc. to discharge duties
• Must be able to work flexible schedule including some nights and weekends as needed.
• Must be able to lift and carry 25-50 pounds on a regular basis
• Must possess a current NC driver’s license and be insurable under RMHC Triangle policy
• Must comply with Duke Hospital Volunteer vaccine requirements
• Other Duties and Responsibilities
• Commitment to working as a part of a team to achieve group goals
• Actively participates in collaborative efforts while demonstrating respect for colleagues.
• Assists with other tasks and projects as assigned

Educational and Professional Experience

• A bachelor's degree or 3 years of related work experience.
• Previous volunteer management and program management experience preferred.

Ronald McDonald House Charities of the Triangle offers a competitive starting salary, a strong, comprehensive benefits program, including employer paid single premium health insurance, 401(k) with up to 5% employer match and PTO, and the chance to make a meaningful difference in the lives of the families we serve.

Please include a cover letter.