Overnight Family Services Specialist

Mission & Vision

The mission of RMHC is to create, find, and support programs that directly improve the health and well-being of children and their families. Our vision is a world where all children have access to medical care and their families are supported and actively involved in their children's care.

Organization

Ronald McDonald House Charities of the Triangle provides a “home away from home” for families of seriously ill or injured children from across North Carolina and beyond who are receiving specialized medical care at Triangle NC area hospitals. With 103 bedrooms, Ronald McDonald Houses located in or near UNC, Duke, and WakeMed Children’s Hospitals provide residential hospitality, meals, and social support while keeping families together during their child’s medical crisis, easing their financial burdens and providing stability. Ronald McDonald Family Room programs at our partner hospitals provide additional in-hospital support of community volunteers and donors. www.RMHCT.org

Job Title: Overnight Family Services Specialist

Location: Durham House

Department: Operations

Reports To: Family Services Manager

FLSA Status: Part-Time, Non-Exempt – 10 hours weekly

Job Purpose:

The on-site, overnight staff employee is responsible for coverage of the House to be available to respond to any emergency, situation, and/or issue that may arise during the shift hours. Staff complete nightly security checks, noting any facility repairs in the maintenance log, administrative tasks, shared housekeeping, and other duties assigned by the Family Services Manager. The overnight schedule is Friday’s from 10 PM to 8 AM.

Work is performed under the general supervision of the Family Services Manager who sets direction, reviews completed work with the employee and evaluates overall performance in accordance with the mission, policies, and procedures set by the organization. In the case of an emergency, the Family Services Manager must be contacted immediately, and in the absence of the Family Services Manager, the Senior Director of House Operations.

• Support the mission of Ronald McDonald House Charities of the Triangle and work in accordance with the Commitment to Excellence.
• Cultivate an atmosphere of healing and safety for all guests by providing prompt and respectful family service, maintaining facilities in a clean and working order, offering a listening ear as needed, and issuing reminders of appropriate guest behavior when necessary.
• Responsible for the understanding and implementation of Family Services policies & procedures, including check-ins, check-outs, and all emergency plans.
• Cover and provide support at the front desk, including welcoming visitors, answering the phone, and assisting guest families.
• Maintain careful records in the Guest Database and complete all necessary documentation accurately and efficiently, according to House procedures. Offer support to volunteers, including answering questions as needed.
• Greet and thank donors, receive donations, and ensure that donations are stored and documented in the appropriate places.
• Coverage – Additional -This position requires schedule flexibility to include occasional evening, weekend, and holiday

Other Duties & Responsibilities

• Commitment to working as part of a team.
• Demonstrate respect for colleagues, guests, volunteers, and donors.
• Assist with other tasks and projects assigned, including providing support to teams other than Operations when asked.

Knowledge, Skills and General Competencies

• Understanding of and passion for the RMHC mission.
• Strong written and verbal communication skills, attention to detail, and computer competency.
• Ability to work with people from all backgrounds and with varying skill sets.
• Resourceful and well-organized with good reasoning skills and sound judgment.
• Ability to work both independently and in a team and multi-task effectively.
• Commitment to equity, inclusion, and belonging.
• Must be mobile and able to quickly move around the House to deal with family and facilities issues as they arise.
• Must have close visual acuity to perform activities such as data entry, viewing a computer terminal, and ability to determine accuracy and thoroughness of work assigned.
• Additional duties as assigned.
• Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.

Skills & Qualifications

• H.S. diploma and two years related work experience required.
• Strong computers skills, particularly in Microsoft Office and database programs
• Valid Driver’s License
• Spanish speaking ability is preferred.

Working Conditions:

Position is part-time with primary hours falling during the evening and overnight hours scheduled. The Overnight Staff will be compensated for all overtime hours (i.e., hours more than 40 hours per week) at a rate consistent with applicable laws. Primarily indoor services in a home-like environment with shared housekeeping duties and light lifting. Ability to access all areas of the House and grounds, including going up and down stairs. Travel for various activities both local and national may be required.

Physical Requirements:

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
• Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Crawling: Moving about on hands and knees or hands and feet.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Ronald McDonald House Charities of the Triangle provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Ronald McDonald House Charities of the Triangle to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact [name and/or department, telephone, and e-mail address].

Your employment with Ronald McDonald House Charities of the Triangle is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Ronald McDonald House Charities of the Triangle is not guaranteed for any length of time.