Part Time Evening, Family Services Specialist

Reports to: Family Services Manager

Classification: Part Time

Available Shifts: Sunday 5-10, Tuesday, Wednesday and Thursday evenings from 4pm-10pm

Starting Salary: $17.25/hour

Mission & Vision

The mission of RMHC is to create, find, and support programs that directly improve the health and well-being of children and their families. Our vision is a world where all children have access to medical care and their families are supported and actively involved in their children's care.

Organization

Ronald McDonald House Charities of the Triangle provides a “home away from home” for families of seriously ill or injured children from across North Carolina and beyond who are receiving specialized medical care at Triangle NC area hospitals. With 103 bedrooms, Ronald McDonald Houses located near UNC, Duke, and WakeMed Children’s Hospitals provide residential hospitality, meals, and social support while keeping families together during their child’s medical crisis, easing their financial burdens and providing stability. Ronald McDonald Family Room programs at our partner hospitals provide additional in-hospital support of community volunteers and donors. www.RMHCT.org

Job Purpose

The Family Services Specialist serves as a key member of the Family Services team responsible for carrying out the day-to-day program operations of the House and maintaining a safe, home-like environment for our guest families. Principal duties include assisting with overall house operations tasks such as providing direction and support for volunteers, checking guests in and out per House procedures, organizing and re-stocking supplies, handling guest concerns and responding to any incidents and emergencies that arise and shared housekeeping. Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.

Kindness & Respect, Inclusion & Belonging, Gratitude & Enthusiasm.

We seek candidates who are committed to these values, and our mission of hospitality and hope.

RMHC Triangle offers Supplemental benefits starting the 1st of the month following hire date and Up to 5% Employer Match 401(k) contributions after 90 days.

• Please include cover letter.

Essential Duties and Responsibilities:

• Support the mission of Ronald McDonald House Charities of the Triangle and work in accordance with the Commitment to Excellence.
• Cultivate an atmosphere of healing and safety for all guests by providing prompt and respectful guest service, maintaining facilities in a clean and working order, offering a listening ear as needed, and issuing reminders of appropriate guest behavior when necessary.
• Responsible for the understanding and implementation of Family Services policies & procedures, including check ins, check outs, and all emergency plans.
• Provide support at the front desk, including welcoming visitors, answering the phone, and assisting guest families.
• Maintain careful records in the Guest Database and complete all necessary documentation accurately and efficiently, according to House procedures.
• Offer support to volunteers, including answering questions as needed.
• Greet and thank donors, receive donations, and ensure that donations are stored and documented in the appropriate places.
• Ensure that all volunteers, donors, and guest families have a meaningful experience while at Ronald McDonald House, consistently representing the House in a positive light.

Other Duties & Responsibilities

• Commitment to working as part of a team.
• Demonstrate respect for colleagues, guests, volunteers, and donors.
• Assist with other tasks and projects as assigned, including providing support to teams other than Operations when asked.
• Provide assistance and share in covering absences and emergent situations to ensure that admissions, guest issues and basic house operations can be managed at all times. This includes holiday and inclement weather coverage.

Knowledge, Skills and General Competencies

• Understanding of and passion for the RMH mission.
• Strong written and verbal communication skills.
• Ability to work with people from all backgrounds and with varying skill sets.
• Creativity and innovation to solve problems and overcome challenges.
• Resourceful and well-organized.
• Good reasoning abilities and sound judgment required.
• Must be able to work independently and perform duties with minimal direction and supervision.
• Must be able to manage multiple tasks concurrently.
• Commitment to equity, inclusion, and social justice in driving team and organizational results.
• Must be mobile and able to quickly move around the House to deal with family and facilities issues as they arise.
• Must have close visual acuity to perform activities such as data entry, viewing a computer terminal, and ability to determine accuracy and thoroughness of work assigned.

Education and Professional Experience

• H.S. diploma and two years related work experience required.
• Strong computers skills, particularly in Microsoft Office and database programs
• Valid Driver’s License
• Spanish speaking ability is highly preferred.