What are the responsibilities and job description for the Customer Service Training Program position at RMI Sales?
Job Description:
RMI is in an exciting phase of growth and expansion, and we?re thrilled to invite a Customer Care Associate to join our dynamic, collaborative team. This role is part of a comprehensive training program designed to create a solid foundation for your career. The program begins in our warehouse, providing firsthand experience with our products and operations, then progresses through customer service and estimation. This approach ensures you?ll have a well-rounded knowledge base, enabling you to offer the best possible service to our customers. A four-year college degree is required.
Key Responsibilities:
Accurately enter customer orders into our CRM system.
Follow up on orders to ensure timely completion and closure.
Address and resolve customer inquiries related to orders, shipments, returns, and product details via phone and email.
Manage the order workflow, ensuring efficiency and accuracy in each step.
Build strong, lasting relationships with customers through excellent communication and problem-solving skills.
Qualifications:
Excellent communication and interpersonal skills.
Strong ability to build rapport with customers and work effectively within a supportive team.
Detail-oriented and self-motivated.
Proficient computer skills, with familiarity in Microsoft Office (Outlook, Word, Excel).
Ability to reliably get to work on time.
Previous experience in sales, customer service, or related fields is a plus but not required.
Compensation:
Starting Salary: $18 to $20 per hour, commensurate with qualifications and experience.
Benefits: Comprehensive Medical, Dental, and Vision Insurance Plans, 401K Plan with company matching, Flexible Spending Account (FSA), Health Savings Account (HSA), 120 hours of Paid Time Off, and Holidays.
Why Join RMI? At RMI, we?re committed to customer satisfaction and continuous growth. Be part of a supportive team that values professional development and offers real opportunities for career advancement. Through our training program, you?ll gain a broad range of experiences to build a solid foundation in customer service, product knowledge, and estimation. Together, we strive for excellence in everything we do, and we look forward to welcoming you into a culture that?s driven, forward-thinking, and deeply invested in both team and individual success.
About Us: Established in 1990, RMI is a leading manufacturer?s representative and warehousing group in the Mid-Atlantic region. We specialize in distributing quality products through plumbing, wholesale distributors, designers, fabricators, and kitchen and bath dealers, serving residential, commercial, hospitality, and industrial markets. Our commitment to innovation, training, and top-tier service has made us an industry leader, and we?re excited to grow that legacy with talented individuals like you.
Our team, both inside and outside sales, is fully trained on all product offerings, ensuring that we deliver top-tier customer service and satisfaction. RMI has developed a reputation for excellence by growing at a sustainable pace and continuously reinvesting in our business. We leverage advanced tools like SAP ERP software for CRM and sales tracking, expand our team as growth continues, and prioritize training to equip our staff with the latest industry knowledge and skills. By blending traditional values with forward-thinking approaches, our experienced sales team actively seeks new sales opportunities to lead the market.
RMI is in an exciting phase of growth and expansion, and we?re thrilled to invite a Customer Care Associate to join our dynamic, collaborative team. This role is part of a comprehensive training program designed to create a solid foundation for your career. The program begins in our warehouse, providing firsthand experience with our products and operations, then progresses through customer service and estimation. This approach ensures you?ll have a well-rounded knowledge base, enabling you to offer the best possible service to our customers. A four-year college degree is required.
Key Responsibilities:
Accurately enter customer orders into our CRM system.
Follow up on orders to ensure timely completion and closure.
Address and resolve customer inquiries related to orders, shipments, returns, and product details via phone and email.
Manage the order workflow, ensuring efficiency and accuracy in each step.
Build strong, lasting relationships with customers through excellent communication and problem-solving skills.
Qualifications:
Excellent communication and interpersonal skills.
Strong ability to build rapport with customers and work effectively within a supportive team.
Detail-oriented and self-motivated.
Proficient computer skills, with familiarity in Microsoft Office (Outlook, Word, Excel).
Ability to reliably get to work on time.
Previous experience in sales, customer service, or related fields is a plus but not required.
Compensation:
Starting Salary: $18 to $20 per hour, commensurate with qualifications and experience.
Benefits: Comprehensive Medical, Dental, and Vision Insurance Plans, 401K Plan with company matching, Flexible Spending Account (FSA), Health Savings Account (HSA), 120 hours of Paid Time Off, and Holidays.
Why Join RMI? At RMI, we?re committed to customer satisfaction and continuous growth. Be part of a supportive team that values professional development and offers real opportunities for career advancement. Through our training program, you?ll gain a broad range of experiences to build a solid foundation in customer service, product knowledge, and estimation. Together, we strive for excellence in everything we do, and we look forward to welcoming you into a culture that?s driven, forward-thinking, and deeply invested in both team and individual success.
About Us: Established in 1990, RMI is a leading manufacturer?s representative and warehousing group in the Mid-Atlantic region. We specialize in distributing quality products through plumbing, wholesale distributors, designers, fabricators, and kitchen and bath dealers, serving residential, commercial, hospitality, and industrial markets. Our commitment to innovation, training, and top-tier service has made us an industry leader, and we?re excited to grow that legacy with talented individuals like you.
Our team, both inside and outside sales, is fully trained on all product offerings, ensuring that we deliver top-tier customer service and satisfaction. RMI has developed a reputation for excellence by growing at a sustainable pace and continuously reinvesting in our business. We leverage advanced tools like SAP ERP software for CRM and sales tracking, expand our team as growth continues, and prioritize training to equip our staff with the latest industry knowledge and skills. By blending traditional values with forward-thinking approaches, our experienced sales team actively seeks new sales opportunities to lead the market.
Salary : $18 - $20
