What are the responsibilities and job description for the Internet Sales Consultant position at RML Auto?
Job
Description-Internet Sales
Position Summary
Essential Duties and Responsibilities:
Communicates effectively with internet customers and prospects according to their preferred method of communication, whether by phone, email or in person.
Assists customers in selecting a vehicle.
Understands the psychology of internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Ensures that all Internet sales inquiries are handled in a timely manner.
Maintains an ongoing customer database to capture repeat business.
Knows and understands the federal, state and local laws which govern retail automobile sales.
Schedules first service appointment.
Follows the dress code the company has put in place. Maintains a clean and neat work area.
Follows federal, state and local law as well as company policy about safeguarding all information.
Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.
Keeps current with annual HR training along with any other training that might be required for this position.
Follows all company policies and procedures. Informs supervisor of any illegal activity.
