What are the responsibilities and job description for the Parts Counter-Retail/Safety Sensitive position at RML Auto?
Automotive Parts Counter Associate
Are you interested in joining a growing business that is committed to their associates, and passionate about excellent service? If so, this opportunity could be for you!
THE POSITION: The Parts Specialist Associate sells parts to all available customers over the counter, through the shop or on the telephone.
THE BENEFITS:
- Competitive Compensation
- Employee Referral Program
- Employee Discounts on Sales and Service
- Benefits Package (Medical, HSA Plan, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program)
- Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
- 401(k) and Employer Match
- Paid Time Off
- Holiday Pay
Skills & Qualifications:
- Excellent interpersonal skills with the ability to manage sensitive and confidential situations with professionalism.
- Excellent organizational skills with strong attention to detail.
- Excellent time management skills with a proven ability to prioritize and meet deadlines.
Education and Experience:
- High School Diploma or equivalent (GED)
- Two years in a vehicle parts department preferred.
Essential Duties, Responsibilities, Skills & Qualifications:
- Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure the customer is exposed to the full product line.
- Pull purchased parts from stock. If part is not in stock, determine availability and inform customer of expected date of arrival.
- Answer telephone calls, providing price quotes and other information, capture customer name and phone numbers. Set up orders for daily shipment, delivery or pick-up.
- Verify “will-call” and “back-order” files weekly and return to vendors or stock those items not required. Assist the parts to service counter parts sales associate as necessary.
- Order parts not in stock as approved by the Parts Manager.
- Notify the customer and the Service Department when the parts arrive.
- Assist with organization and cleanliness of parts department.
- Receive and stock incoming inventory. Verify receipts against purchase orders. Assist with periodic inventory vehicle counts as directed by supervisor.
