What are the responsibilities and job description for the Houseperson position at RMS Companies?
Role Summary
The Houseperson helps ensure the overall success of the hotel by meeting or exceeding the guest and associate expectations for hotel cleanliness. The Houseperson cleans public areas, the hotel’s lobby, sets up and breaks down event spaces, and maintains employee spaces to hotel standards. The Houseperson is also flexible to work in other departments and help in other areas when needed. This role must always be courteous, positive, and helpful to all guests and other associates.
Role Responsibilities
The Houseperson helps ensure the overall success of the hotel by meeting or exceeding the guest and associate expectations for hotel cleanliness. The Houseperson cleans public areas, the hotel’s lobby, sets up and breaks down event spaces, and maintains employee spaces to hotel standards. The Houseperson is also flexible to work in other departments and help in other areas when needed. This role must always be courteous, positive, and helpful to all guests and other associates.
Role Responsibilities
- Ensure that housekeeping closets are fully stocked on guest floors.
- Assist housekeeping in removing trash and recyclables from guest floors.
- Deliver supplies to Housekeeping as needed.
- Respond to requests from guests, supervisors, or management in a timely and efficient manner.
- Remove dirty linens from guest floors and transport to laundry area; Deliver clean linens to storage areas.
- Dust, polish and straighten furnishings within public areas.
- Keep public areas clean including bathrooms, lobby, rooftop, etc.
- Ensure all light fixtures and appliances are in proper working condition throughout assigned locations.
- Vacuum carpets and/or mop floors as assigned.
- Perform special projects such as deep cleaning, high cleaning, floor care and flipping mattresses.
- Follow all company and safety and security policies and procedures.
- Report any maintenance issues or safety hazards.
- Greet, acknowledge, and welcome guests according to company service standards.
- Anticipate and follow through on guest’s service needs and requests.
- Support other departments and fellow housekeeping staff members, as needed.
- Perform other duties as needed and as directed by management.
- Housemen duties include assisting in the housekeeping department to clean common areas.
- Responding on guest's requests and inquiries.
- Coordinates to other personnel for concerns and guests' assistance.
- Attend daily department briefing sessions to receive the days assignments, special notices and general hotel information and activities.
- Deliver clean linen to assigned linen closets according to established floor par stock levels.
- Collect dirty linen and garbage at regular times throughout the shift.
- Dispose of garbage in the correct way according the hotel’s standard.
- Report immediately any known linen losses or misused linen.
- Assist with the processing of hotel and guest linen and laundry.
- Move hotel furniture as required by manager or supervisor.
- Receive, collect and deliver housekeeping supplies and store in assigned areas as requested.
- Maintain the cleanliness of all corridors, elevators, staircases and linen closets.
- Assist in any Deep Cleaning sessions as requested by the Housekeeping Manager.
- Report any maintenance of health & safety issues to the Housekeeping Manager.
- Assist Room Attendants to clean and service all hotel public areas including the main lobby and hotel front entrance maintaining the highest possible standards.
- Requires candidates to remain on their feet for extended periods.
- Previous experience working in Housekeeping and Hospitality is preferred.
- Flexibility to work weekends and holidays required. A vailable to work 7am to 3pm, 12p to 8p, and/or 3pm – 11pm
- Be able to bend, squat, kneel, and lift up to 30 pounds.