Bellperson

ROLE SUMMARY:

The Bellperson is usually the first and the last person the guest will see upon entering or leaving the building. As a Bellperson, you will be responsible to welcome guests, greet guests, open doors for incoming and exiting guests. You must be comfortable interacting professionally with guests of all races to ensure they feel welcome, well-cared for, and valued.

ROLE RESPONSIBILITIES:

• Flexible Availability is best, and individuals must be detail-oriented, reliable, have good time-management and leadership skills, and have excellent communication and people skills.
• Show guests to room assisting them with their luggage.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
• Check luggage for hotel guests both for day and overnight.
• Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
• Open doors and greet guests in a friendly and courteous manner.
• Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
• Post the daily events board and entertainment board in the lobby.
• Maintain an open communication line through all shifts by proper use of intershift log.
• Perform pick-ups and drop-offs within 3-miles proximity for guests in a timely and friendly manner and inspect vehicles.
• May perform the duties of a valet as required.
• Assist front desk with key inventory twice weekly.
• Comply with attendance rules and be available to work on a regular
• Perform any other job-related duties as assigned.
• Always be available to assist guests with their luggage/bags.
• Responsibilities include greeting guests arriving and leaving the hotel.
• Assisting guests with luggage and packages, delivering various amenities to guest rooms.
• Driving guests to and from local area workplaces, shopping, and restaurants, maintaining the cleanliness of hotel entrance and public areas, etc.
• Always display a warm welcoming professional courteous demeanor with guest.
• Welcome all incoming guest in a professional manner.
• Request to assist all guest with their personal belongings.
• Use bell carts/luggage cart to transport guest belongings to respective areas on the property.
• Assist guest with opening doors, unloading luggage from the vehicle, and transporting to their rooms.
• Must display exceptional organization and time management skills.
• Be knowledgeable of the surroundings to assist guests with basic questions such as pharmacy locations or public transportation, etc. If you're unable to answer guest questions, they should be directed to a knowledgeable staff member such as front desk personnel.
• Assist guest in obtaining taxi cabs or shuttles as requested.
• Ensure that the entry area and assigned stations are free of debris and are always presentable.
• Be mindful of your surroundings and report any suspicious security concerns to hotel security immediately.
• Work with department managers to ensure guest needs are fully communicated and that everyone has a clear understanding.
• Point delivery personnel in the right location when entering the property to ensure smooth flow.
• Inform front desk of VIP guest arrival if possible.
• Follow the lost and found procedures set forth by the hotel.

ROLE REQUIREMENTS

• Driver Applicants MUST have a three-year clean driving record