Night Auditor

ROLE RESPONSIBILITIES:

• Responsible for the prompt, efficient, and courteous check in and check out of guests.

• Ensure efficient communication with team members, vendors, and guests.

• Maintain a welcoming attitude and respond to all service questions and requests.

• Responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures.

• Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests needs during their stay.

• Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.

• Ensuring your uniform, personal appearance, and communications are professional.

• To take accountability for the total hotel operation during the overnight shift

• Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel

• To be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies

• To be fully aware of all hotel services and facilities and be able to promote them whenever possible

• To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees

• To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures

• To supervise and direct the activities of other hotel over night staff members

• To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the General Manager

• Be fully conversant and be able to operate all functions of the hotel’s Property Management System

• To ensure the professional handling of all late room and cancellation, no shows

• To exchange and compile Occupancy Report for the chosen hotels within the vicinity

• To have general knowledge of hotel’s operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to “on call” Engineering Department

• To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel’s standard

• To maintain communication with the Front Office by recording all relevant information in EOS Report

• To perform handover with AM Front Office Manager/Shift Leader

• Ensure that all overnight reports are compiled and distributed accurately and on time

• To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures

• To exhibit sound professional judgment, adhering to established hotel standards, when accepting any “walk-in” guests

• To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk

• Ensure that all Front of House areas are kept clean and tidy creating a professional impression for all guests and employees

• To be fully aware and adhere to Health Safety and Fire Procedures