What are the responsibilities and job description for the Room Attendant Supervisor position at RMS Construction LLC?
About the Role:
The Room Attendant Supervisor at The Goodwin Hotel plays a crucial role in ensuring that all guest rooms and public areas are maintained to the highest standards of cleanliness and comfort. This position involves overseeing a team of room attendants, providing training, guidance, and support to ensure efficient operations. The supervisor will be responsible for conducting inspections, managing inventory of cleaning supplies, and addressing any guest concerns related to room cleanliness. By fostering a positive work environment, the supervisor will enhance team performance and contribute to overall guest satisfaction. Ultimately, the goal is to create a welcoming atmosphere that encourages guests to return to The Goodwin Hotel.
Responsibilities:
- Supervise and coordinate the daily activities of room attendants to ensure timely and thorough cleaning of guest rooms and public areas.
- Conduct regular inspections of rooms and common areas to ensure compliance with cleanliness standards and address any deficiencies.
- Provide training and support to new and existing staff on cleaning procedures, safety protocols, and customer service expectations.
- Manage inventory levels of cleaning supplies and equipment, placing orders as necessary to maintain adequate stock.
- Address guest inquiries and concerns regarding room cleanliness, ensuring prompt and effective resolution.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in housekeeping or a related field, with at least 1 year in a supervisory role.
- Previous experience in Laundry department.
Preferred Qualifications:
- Certification in hospitality management or a related field.
- Experience in a hotel environment.
Skills:
The required skills for this position include strong leadership abilities, which are essential for managing and motivating a diverse team of room attendants. Attention to detail is crucial, as the supervisor must ensure that all areas meet the hotel's high standards of cleanliness. Effective communication skills are necessary for training staff and addressing guest concerns promptly. Time management skills will help in prioritizing tasks and ensuring that all rooms are cleaned efficiently within the designated time frames. Preferred skills, such as knowledge of hospitality management principles, will enhance the supervisor's ability to implement best practices and improve overall team performance.
