Traveling Service Technician

RMS Roller-Grinder is an innovative manufacturing and service company that believes in taking a hands-on approach in providing the most advanced industry-leading equipment with exceptional customer service; providing our customers with the most consistent quality products and building a lasting partnership. The team at RMS has been able to achieve this by hiring team members that share our Core Values, strive for continuous operational and self-Improvement, & are willing to try something new to grow.

We are looking to add to our team in our Service Department! Our Ideal Team Member will share our Core Values, has field service experience (or is willing & excited to learn), and has a hunger to develop their skills.

This is an entry to mid-level position and for the right Team Member, could be the launching point to grow into a variety of roles as we are strong believers in cross training and continuously developing our team!

Are you ready to embark on a career that combines technical expertise, problem-solving skills, and a passion for travel? Join the RMS Roller-Grinder team as a Traveling Service Technician, where every day brings new challenges, diverse landscapes, and the opportunity to make a significant impact on our customers' operations.

Here is what you will do:

• On-Site Equipment Maintenance and Repair
  • Travel to customer locations to troubleshoot, diagnose, and repair RMS Roller-Grinder equipment.
  • Execute preventive maintenance routines to ensure optimal performance and longevity of machinery.
  • Collaborate with customers to understand their unique needs and provide tailored solutions.
• Breakdown Response
  • Be the frontline responder to equipment breakdowns, ensuring minimal downtime for our valued customers.
  • Utilize your technical expertise to quickly identify and resolve issues, getting our customers back to peak production efficiency.
• Training and Consultation
  • Conduct comprehensive training sessions for customers on the operation and maintenance of RMS Roller-Grinder equipment.
  • Share best practices, tips, and insights to enhance customers' understanding and maximize the efficiency of their machinery.
• Customer Relationship Building
  • Foster strong relationships with clients by providing exceptional service and demonstrating a commitment to their success.
  • Act as a brand ambassador, representing RMS Roller-Grinder with professionalism and dedication.
• Documentation and Reporting
  • Maintain detailed service records, documenting all interactions, solutions implemented, and recommendations for future improvements.
  • Provide regular updates to the service team and management, contributing to the continuous improvement of our products and services.

Type of Team Member we are looking for:

• An Individual that has a Passion to Travel consistently; working 3-4 consecutive days a week and staying out 2-3 nights a week; with minimal weekend work that may be required.

• An Individual that is Self-Motivated and can see & anticipate what needs to be completed and then takes appropriate action to get the job done in a quality fashion.
• An Individual that has a strong Mechanical Aptitude and a knack for taking apart and properly reassembling equipment.
• An Individual that has Diagnostic and Problem-Solving Skills, where they can determine the root cause of an issue and come up with solutions to resolve it.

• An Individual that has Excellent Communication and Interpersonal Skills so they can interact professionally and effectively with our customers.

• An Individual that has a Customer Focused mind set, understanding the need to assist customers in breakdown situations and getting them operational in a timely fashion.
• An Individual that has a Growth Mindset that is willing to learn and help in other areas within the company to support the team.
• An Individual that has an Ownership Mindset, ensuring they have the right parts, tools, & equipment for the job while keeping their truck and work sites organized and in good housekeeping.

Company Culture Benefits:

• Competitive Compensation:
  • Enjoy a competitive wage of $27.50 - $35.50 depending on experience with performance based-incentives and benefits such as healthcare, dental, vision and more!
• Dynamic Work Environment:
  • Be part of a collaborative and energetic team that values innovation and continuous improvement.
• Family-Oriented Culture with Flexible Schedules:
  • Embrace a workplace that understands you are not just an employee – you are a Team Member with family commitments. Enjoy the flexibility to manage your schedule.
• Generous PTO:
  • RMS believes in a work-life balance, starting with 3 weeks of PTO in your first year, growing to 5 weeks PTO after 5 years.
• Career Growth Opportunities:
  • We invest in your skill & professional development, providing opportunities for career advancement within the organization.
• Innovative Products & Exceptional Customer Service:
  • Represent a company that takes pride in delivering innovative equipment and partners with our customers exceeding their expectations.

Education and Experience:

• High school diploma or equivalent.

• Ability to obtain DOT compliance within 90 days of employment.

• Has or can obtain a Commercial Driver’s License (CDL).

• Previous experience with hydraulics, pneumatics, welding, and/or fabrication is beneficial.

EOE