AREA MANAGER

Area Manager Job Summary:

The Area Manager is a professional management position for operations, across all accounts within an assigned territory or district within the company. This position is responsible for (i) identifying and assisting in the resolution of service issues and responding to customer complaints or requests, (ii) managing service provider(s), and (iii) developing leads and implementing / executing various projects in support of company sales and operating objectives. In this position the Area Manager works cooperatively with all departments.

Area Manager Responsibilities:

• Provide onsite inspections to ensure Quality Assurance at assigned service locations and evaluate performance quality according to internal and contractual standards, noting service quality deficiencies and assist to coordinate corrective actions.
• Maintains 24 hour on-call availability for service issue resolution, as necessary.
• Constant communications with National Account Teams and other DFM to (i) actively learn and develop job skills, and (ii) share ideas and techniques for service resolution and other job responsibilities.
• Build, maintain and manage relationships with store managers, client district leaders and regional VPs as appropriate. Confer with customers and their representatives to (i) manage and improve service fulfillment at existing customer locations, and (ii) promote expanded services at existing and new locations.
• Collectively, with National Account Teams, engage and manage service providers. Monitor service, provides performance quality and compliance with contractual agreements.
• Engage with National Account Teams to review service costs and service quality and modify service and inventory control programs to maintain and improve profitability. Develop and execute plans for efficient use of materials, machines, employees, and service providers.

Area Manager Proficiencies:

• Adaptable and able to work in a fast-paced environment.
• Demonstrates attention to detail and accuracy.
• Possess excellent time management skills.
• Speaks clearly and informatively.
• Ability to multi-task
• Influencing
• Ability to present in public
• Meet or exceeds deadlines
• Flexibility and frequent local travel required
• Valid driver's license
• Authorized to work in the U.S. – We Use E-Verify

Area Manager Benefits:

• Medical
• Dental
• Vision
• Life
• PTO

The Facilities Group and its Subsidiaries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.