Demo

Level II IT Technician: On-site & Remote Support Position

RNC
San Bernardino, CA Remote Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/16/2025
  • Please email resumes to staci@rncinc.net
  • This position is NOT remote and requires candidate to be in-office, located in Irvine, CA
  • Level I - II IT Technician : On-site & Remote Support Position

    RNC, Inc. is seeking the ideal candidate to join our team as a Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having great customer service skills. This position will require you to be onsite at client locations in Irvine a minimum of 3-4 days a week, so effective communication skills and a professional appearance are a must!

    A successful candidate will have :

    • Effective communication skills with non-technical clients
    • Great problem-solving skills
    • Strong Microsoft Active Directory experience
    • Office 365 and Azure knowledge
    • Meraki product experience
    • Datto product experience
    • Sharepoint / OneDrive & Teams experience
    • ITGlue experience
    • Bonus experience : Autotask and ConnectWise
    • This position includes the following responsibilities :

      Serve as an escalation point for Help Desk tickets. Support, troubleshoot, research, and resolve computer hardware and software problems related to :

    • operating system and application installations,
    • network, hardware deployment and recovery, and
    • installation and upgrade of new and existing computer equipment.
    • Build, configure, and modify workstations, including :

    • installation of operating systems, applications, and company-specific files,
    • configuring security settings,
    • adding hardware drivers, and
    • updating and patching operating systems and applications.
    • Perform maintenance tasks and configuration with desktop management software tools including :

    • software updates and patches,
    • remote control tools,
    • application inventory and management,
    • inventory reporting and IT asset management
    • imaging computers
    • Establish and maintain user accounts and passwords in accordance with company information security guidelines.

      Expectations :

    • A high degree of accuracy and attention to detail
    • Able to work independently, multi-task, and take ownership of various parts of a project or initiative
    • Able to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements
    • Great organizational skills. Able to prioritize tasks while handling various projects simultaneously
    • Work with internal teams and cross-functionally
    • Two to three years Managed Service Provider (MSP) experience preferred
    • Good driving record required
    • We are looking for candidates with a minimum of 2 years of IT experience in a business environment . (preferred)
    • Job Description

    • Customer service
    • Desktop support, manage client requests
    • Communicate with vendors
    • Evaluate and document client systems
    • Install software, hardware, troubleshoot Windows OS, backups, and other computer infrastructure
    • Configure workstations, deploy tablets, phones, printers, and imaging solutions
    • Manage support tickets and escalation
    • Respond to system alerts, outages, and service requests
    • Perform other work-related duties as assigned.
    • Job Type : Full-time

      Schedule : Monday-Friday : 9am 5pm

      Expectation : in-person 4 days a week, with option to work remote 1 day a week (TBD)

      Benefits include :

    • Paid Holidays
    • Health Insurance
    • Job Type : Full-time

      Pay : $22.00 - $27.00 per hour

      Benefits :

    • Health insurance
    • Paid time off
    • Schedule :

    • 8 hour shift
    • Monday to Friday
    • Ability to commute / relocate :

    • Aliso Viejo, CA : Reliably commute or planning to relocate before starting work (Required)
    • Experience :

    • Help desk : 2 years (Required)
    • Windows : 2 years (Required)
    • Work Location : Hybrid remote in Aliso Viejo, CA

    Salary : $22 - $27

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