Service Manager

Road Machinery & Supplies Co. is searching for a Service Manager to join its team at its Negaunee, MI location. In this role, you will be responsible for ensuring customer satisfaction, safety and profitability. The ideal candidate will be passionate about developing and leading a successful team of employees, building the branch's profitability, and creating exceptional customer relationships that continue to keep Road Machinery & Supplies Co. the dealer of choice.

As a member of the team, you will enjoy:

• Work Culture – RMS is family-owned and treats their team members right. RMS values long term relationships with our customers, vendors, and each other.
• Career Opportunities – Experience a career with the support and encouragement to develop yourself and others.
• Competitive Compensation Packages – Based on experience and other factors.
• Full Benefits Package – Including medical, dental, life, 401(k), and vacation.
• Stability and Reputation – RMS has been in business for 99 years and continues to grow.

Responsibilities:

• Responsible for safe and productive working environment of the shop(s)
• Ensure that all department meetings are scheduled & completed (Toolbox, Safety, etc.)
• Create a realistic and accurate Capital Expense Budget annually, and manage department to meet that budget
• Implement and maintain procedures to meet our customers' expectations for after-hours service
• Work closely with the General Manager on issues involving customers, employees, equipment, etc.
• Work closely with Sales personnel to communicate opportunities for sales
• Evaluate processes continually to ensure work orders are closed in a timely manner
• Ensure credit policies are administered correctly and according to established guidelines
• Maintain the facility and reinforce established practices and procedures to RMS standards
• Visit customers as needed
• Maintain the highest level of customer satisfaction through communication, professionalism and urgency before, during and after the sale
• Understand local markets and work with Sales and Administration to ensure market-based pricing
• Able to travel locally to customer job sites.
• Ability to be to be on call for nights and weekends or on a call rotation
• Help recruit and hire branch personnel
• Manage workforce to ensure maximum productivity and effectiveness through mentoring and appropriate training opportunities
• Resolve conflicts in a timely and professional manner
• Ensure that all branch employees are given regular, fair and accurate performance evaluations
• Work in a cooperative manner with team and superiors

Qualifications/Skills:

• A bachelor’s degree or equivalent experience in service operations at the management level is required.
• 4 years related supervisory/leadership experience strongly preferred
• 4 years of technical or mechanical knowledge required
• Knowledge of product line and/or a willingness to continue education on new products required
• Strong computer and organizational skills required
• Strong people leader who develops his/her employees through coaching and feedback
• Strong business acumen and ability to make good and timely decisions for customers and the company
• Personal Attributes: Creative Thinking, Conflict Management, Customer Focus, Integrity, Planning and Organization

• Able to work responsibly, safely, and intelligently.
• Have the desire to take action, improve, and be appreciative.
• Possess the capability to engage with customers, co-workers, and vendors in a respectful manner.

About Road Machinery & Supplies Co.

Road Machinery & Supplies Co. is a distributor of construction and mining equipment with sales and support operations throughout the Upper Midwest. RMS is a multiline dealer, representing the best brands of construction equipment in the industry, including Komatsu, KPI-JCI, Epiroc, Sennebogen, Gomaco, LeeBoy, Roadtec, and Bomag.

At Road Machinery & Supplies Co. we understand our customers depend on our expertise, performance, and commitment to avoid downtime, lost production, and cost over-runs. Our employees are committed to providing the services, technical support, and product solutions that let our customers complete their projects on schedule and within budget, allowing their businesses to thrive. Please send resumes to Human Resources at hr@rmseq.com. We also invite you to visit our website at www.rmsequipment.com to apply online. Equal Opportunity Employer.