What are the responsibilities and job description for the Heavy Equipment Service Coordinator position at Road Machinery?
Who We Are
At Core Machinery, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Core Machinery is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.
Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!
What We Offer
- Medical, Dental, and Vision Insurance
- Life Insurance
- 401(k) Savings Plan
- Paid Vacation
- Paid Company Holidays
Description in detail:
- Provides reports, research and documentation to management and customers.
- Provide general clerical duties for Service Manager and Department.
- Maintain work orders to keep WIP on target.
- Possesses organizational, communication and problem-solving skills.
- Responsible for updating and billing client premium statements.
- Provide customer service with clients and carrier representatives.
- Opens, updates and closes work orders timely and accurately.
- Analyze enrollments to determine proper eligibility according to the client's eligibility rules.
- Balances monthly billing statements for existing clients after changes are entered into billing system and make adjustments as necessary to the statements.
- Ensures performance guarantees specific to client are met daily.
- Process Service Technician time cards and enters into current system.
- Performs miscellaneous payroll related functions related to the billing of labor.
- Contacts customers to secure Purchase Order numbers while performing invoicing and RML coding.
- Maintains documents and performs accident reporting.
- Schedules and administers OEM product update campaigns and programs.
- Files and maintains Service Department files.
- Gathers information and assists in the initial processing of Warranty Claims.
- Work in Process (WIP) management.
- Warranty claims processed within 30 days of labor performed.
Educational/Experience Requirements:
- Ability to prioritize and handle multiple tasks in a changing work environment
- Experience with Internet, Word processing, Spreadsheets, Power Point, and Databases (Access) required
- Excellent written and verbal communication skills required
- Ability to work independently and on a team
- Prior automotive and/or repair shop experience preferred
Preference for prior experience in invoicing and receiving goods
Must have the ability to work with a diverse group of people and the ability to multitask to handle service coordinating appropriately
All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.
