What are the responsibilities and job description for the Parts Counter Sales position at Road Machinery?
Parts Counter Sales
Overview
Since 1955 Core Machinery has been committed to providing our customers with quality equipment and responsive service. We started out selling street sweepers, motor graders and air compressors from our 7th street, Phoenix, Arizona location. Core Machinery now operates across Arizona and California including world class re-manufacturing facilities for Diesel Engines, Transmissions, Electrical Rotating Devices and Hydraulic Cylinders.
Every employee at Core Machinery is critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.
Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. That is why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!
What We Offer
- Medical, Dental, and Vision Insurance
- Life Insurance
- Bonus Plan
- 401(k) Savings Plan
Essential Duties
- Receive customer parts orders by phone or at the parts counter.
- Research and look up parts to assist customers in finding solutions to parts issues.
- Perform warehousing duties including picking orders, shipping/receiving, checking in emergency and stock orders, shelving and locating stocked parts.
- Deliver parts to customer sites as needed.
- Perform driving duties as assigned.
- Maintain general housekeeping in the Parts Department and warehouse.
Competencies
- Customer Service: The ability to provide exceptional customer service by greeting customers, answering their questions, and providing them with accurate information about parts and products.
- Product Knowledge: Understanding the products sold by the company, including their features, benefits, and uses. The ability to answer technical questions and provide product recommendations based on customer needs is essential.
- Sales and Marketing Skills: The ability to promote and sell products by explaining the benefits of using them to customers, highlighting the features that meet their needs, and providing competitive pricing and promotions.
- Attention to Detail: The ability to accurately count and identify parts, ensuring that customers receive the correct products and that inventory levels are accurately maintained.
- Time Management: The ability to prioritize tasks, manage time effectively, and complete tasks efficiently to meet customer demands and ensure that inventory levels are maintained. This may include working collaboratively with other team members to ensure that all tasks are completed efficiently and effectively.
Qualifications
- Experience in heavy equipment industry preferable
- Parts Counter experience preferred.
- Proficiency with the Microsoft Office products (Excel, Word, PowerPoint, Teams, Outlook)
- Forklift experience
- Valid Drivers License with good driving record.
- Ability to learn company specific software.
- Have basic computer literacy.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
