What are the responsibilities and job description for the Call Center Representative- Towing Industry position at Road Runner Wrecker Service, Inc?
Join Our Team at Road Runner Wrecker Service Inc. as a Customer Service Representative!
Who We Are: Road Runner Wrecker Service is the premier towing and hauling service in the Mid-Atlantic region. Road Runner Wrecker Service provides light and heavy-duty towing, accident recovery, mobile truck repair, auto auctions, specialized transport, enclosed carrier services, truck & trailer state inspections, truck washes, and more.
Location: 19431 Samuels Mill Court, Leesburg, VA 20175
Position Type: Full-time
Shifts Available:
(A) Thursday- Saturday 8pm-8am
(B) Monday-Wednesday 8pm-8am
(C) Monday-Friday 10am-7pm
Are you passionate about providing excellent customer service? Do you thrive in a fast-paced, team-oriented environment where your skills make a real impact? Road Runner Wrecker Service Inc. is looking for a Customer Service Representative who embodies professionalism, problem-solving skills, and a commitment to quality service. If you're ready to take the wheel and make a difference, we want to hear from you!
Why Road Runner Wrecker Service Inc. is the Right Place for You:
- Dynamic Environment: Work in a collaborative and supportive team that values communication, respect, and professionalism.
- Opportunities for Growth: We value dedication and leadership, and we offer opportunities for personal and professional development.
- Comprehensive Training: You’ll receive hands-on training to ensure you're fully equipped to handle all customer service situations.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries with clarity and professionalism over the phone, ensuring prompt dispatch of services.
- Problem Solving: Use your creativity and strategic thinking to solve customer issues and provide effective solutions.
- Accurate Dispatching: Relay important information to the call center team efficiently, ensuring accurate and timely service.
- Vehicle Release Assistance: Help customers with vehicle releases while ensuring all procedures are followed properly.
- Multitasking: Balance a variety of tasks, especially during busy times, while maintaining a high level of professionalism and service quality.
What You’ll Bring to the Team:
- Communication Skills: Clear, professional, and persuasive communication is essential, with the ability to actively listen and address concerns.
- Customer Service Excellence: You’ll handle difficult or emotional situations with grace, professionalism, and a positive attitude.
- Dependability: You’re someone who can be relied upon to show up on time, maintain excellent attendance, and follow through on commitments.
- Tech Savvy: Comfortable using GPS systems and other tools to ensure accurate dispatching and communication.
- Critical Thinking: Able to solve problems creatively, and work through challenges with persistence and attention to detail.
What We’re Looking For:
- Proven ability to multitask and thrive in high-pressure situations.
- Strong organizational skills and attention to detail.
- The ability to maintain a positive attitude and provide top-notch service during every customer interaction.
- A team player who is always willing to help and collaborate to get the job done.
- Strong knowledge of basic math, with the ability to calculate rates, ratios, and percentages.
Why You Should Apply:
- Competitive pay and benefits.
- A supportive, team-driven environment where you can grow and make an impact.
- Opportunities for advancement and development within the company.
- A chance to be part of a trusted and respected company in the towing and roadside service industry.
Ready to accelerate your career with Road Runner Wrecker Service Inc.? Apply today and join our team of dedicated professionals committed to excellence!
Road Runner Wrecker Service Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- Day shift
- Night shift
People with a criminal record are encouraged to apply
Application Question(s):
- What shift are you available to work?
(A) NIGHTS- Thursday -Saturday 8pm-8am
(B) NIGHTS- Monday- Wednesday 8pm-8am
(C) Monday- Friday 10am-7pm
Ability to Commute:
- Leesburg, VA 20175 (Required)
Work Location: In person
Salary : $17 - $19