Service Technician 12 volt

RoadGuard Interlock by Draeger US Interlock is hiring Service Technicians throughout Virginia! We are the leading provider of ignition interlock services in Virginia and are looking for great people to join our Team as we continue to grow! If you have automotive or electronics experience, we'd love to hear from you! We offer competitive wages based on experience and a complete benefits package with medical, dental, vision, 401k match and more! We also provide all required tools!

A Snapshot of the Role...

Our Service Technicians are truly the face of company to our customers! In a typical week, you'll install and remove the ignition interlock system in customer's vehicles. Once it's installed, you'll train them how to successfully use the device and set their expectations for the coming months. These same customers will then return monthly or bi-monthly for their monthly service visit where you'll download the device data, inspect the system, and calibrate the device. In between working with customers, you'll be responsible for ensuring your location is a clean, safe environment for everyone.

Primary Responsibilities...

The essential functions include, but are not limited to the following:

• Install and remove ignition interlock device systems in customer vehicles
• Perform monthly collection of data from the Ignition Interlock Device via computer downloads
• Calibration of the interlock devices to make sure it is within state regulated limits
• Provide outstanding customer service to our customers and referral network
• Collection of fees, inventory control, filing, scheduling of appointments and
• Maintain a professional and safe work environment.
• Continuous education in 12v technology and advancements
• Maintain a positive and caring atmosphere for customers
• Ability to think independently and work through service challenges
• Correspondence with management when challenges are presented
• Maintain the integrity, confidentiality, and security of pertinent information and records
• Adherence to all state and federal rules, regulations, and statutes
• Perform general troubleshooting
• Availability to take after-hours and weekend calls
• Any other duty, as assigned

We're looking for someone with at least...

• High School Diploma or equivalent
• Valid Driver’s license
• Professional verbal, non-verbal, and written communication skills
• Demonstrated mechanical aptitude
• Courteous yet courageous interpersonal skills
• Adaptability and resourceful thinking for potentially challenging or high stress situations
• Able to work independently

On our wish list, but not required...

• Familiar with digital multimeter use
• Previous automotive electronics experience (car audio, remote starts, etc.)
• Previous customer service experience
• Previous experience as electronic technician or similar role
• Hands-on experience with electronic testing and circuitry
• Automotive mechanical skills (wire identification, soldering, etc.)
• Electrical systems training

Your perks, benefits, and total compensation...

• We offer a comprehensive benefits package with multiple health insurance options, dental, vision, 401k with company match, and more! Average salaries $16-$22/hr, based on experience.
• Competitive wages based on experience
• Paid time off to balance your work & personal life
• Multiple options for medical, dental, vision, and disability plans to best suit your needs
• Telemedicine
• Health Savings Account (free $$$ from us)
• 401(k) match (more free $$$ from us)
• Free life insurance
• Free Wellness Resources
• and more!

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Purcellville, VA 20132: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you proficient with using a multi-meter?

Education:

• High school or equivalent (Required)

Work Location: One location

Salary : $16 - $22