Customer Service Representative

Job Title: Customer Service Representative

Position is for Tuesday-Saturday 7am-4pm

Duties:
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner
- Handle a high volume of incoming calls and emails from customers
- Assist customers with product information, pricing, and order placement
- Process customer orders, returns, and exchanges accurately and efficiently
- Maintain customer accounts by updating contact information and order details
- Collaborate with other departments to ensure customer satisfaction and problem resolution
- Follow company policies and procedures to ensure consistent service delivery
- Continuously strive to improve customer service skills and knowledge of products

Skills:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities to address customer concerns effectively
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail to ensure accuracy in order processing and data entry
- Proficient computer skills, including experience with CRM software and Microsoft Office Suite
- Empathy and patience when dealing with challenging customer situations
- Ability to work independently as well as part of a team

We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth within the company.

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you! Please submit your resume and cover letter detailing your relevant experience.

All potential new hires must pass a drug screen and back ground check.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $20 - $21