Station Operations Manager

Why roadsurfer? 

As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are growing fast, so hop on board and join us on our journey. We’re looking for motivated and passionate people whose hearts beat for campers.  This is a great time to jump start your career and join a growing company and make an impact!

• TEAM SPIRIT & TEAM EVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as barbecues or just an after-work get together at your station
• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
• DISCOUNTS: Use our Corporate Benefits Platform and Family & Friends Discounts
• PTO: Enjoy up to 20 days of Paid Time Off per year to recharge
• PAID TRAINING: Grow with us through paid training. Enhance your skills, tackle new challenges, and advance your career
• QSHERA INSURANCE REIMBURSEMENT PLAN

The role – your passion

Your responsibilities include but are not limited to:

• Your roadsurfer Station - Location Management: You will autonomously lead and establish the operations of the station, collaborating closely with headquarters to manage day-to-day activities on-site.
• Process Optimization: You will effectively implement existing standards and processes while contributing your own ideas (coordinating vehicle returns, handovers, and preparation).
• Collaboration with roadsurfer Stations: You will maintain constant communication with all international teams to ensure ongoing optimization.
• Team Leadership: As a Team Leader, you will motivate and guide your team on-site. This includes onboarding, effective task planning, and quality control.
• Recruiting: You will be responsible for building your team and sourcing suitable talents for your station.
• Fleet Management: You will consistently oversee the local vehicle fleet for rental and sales: documentation, maintenance, cleanliness, and coordination with local service partners.
• Customer Service: You advise customers on our products, myroadsurfer, abo, spots, and rent, and send them out as happy roadsurfers on the roads of the USA. 

What you need to surf the wave with us

• High school diploma required; a bachelor's degree in business administration or similar is desired.
•  At least 1-2 years of relevant work experience, preferably in areas such as car rental, tourism, hospitality or similar - career changers are welcome.
• Intermediate to Advanced knowledge of OSHA, Microsoft Office and wage & hour labor laws.
• Experience in leading and building high performance teams.
• Strong customer service orientation with effective communication skills. 
• Resilient problem-solving abilities and highly organized.
• Availability to work onsite with open availability.
• Must hold a Class C driver's license, with clear motor vehicle history.
• Due to insurance requirements, must be 21 years of age or older.

What We Offer:

• Competitive salary and Healthcare Reimbursement- (full time employees only).

• Opportunity to work in a dynamic and growing company.

• A collaborative and supportive work environment.

• Opportunities for career advancement within the organization.

• Annual Camper Rental Allowance

• 401k with 1% matching

• Telehealth & Teletherapy through Doctegrity

• Up to 20 days of PTO accrued as you work

• 48 hours of sick leave annually.

Work conditions:

While performing the duties of this job, the employee is regularly required to stand, climb, stoop, kneel, walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must regularly lift and/or move up to 30 pounds; and occasionally lift and/or move up to 40 pounds.

Job Title: Station Manager 

Status: Full Time- Non Exempt

Salary Range: $20.00-$24.00 per hour

Roadsurfer is an equal opportunity employer committed to a diverse and inclusive workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity or expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. As part of our hiring process, all candidates will be required to undergo a pre-employment background check. These checks may include, but are not limited to, criminal history, employment verification and driving record review.

Employment Eligibility Verification (E-Verify)

In compliance with federal law, all new employees will be required to complete Form I-9 and participate in E-Verify to verify their eligibility to work in the United States. E-Verify a federal program that electronically confirms the employment eligibility of all new hires. Roadsurfer is not able to offer sponsorship for this position. 

Ready to surf?

We look forward to receiving your application! If you have any questions, feel free to reach out to us at team@roadsurfer.com, and we will get back to you as soon as possible.