Overnight Front Desk Agent

About the Role:

The Overnight Front Desk Agent at Roami. plays a crucial role in ensuring a seamless and welcoming experience for our guests during the night shift. This position is responsible for managing all front desk operations, including check-ins, check-outs, and guest inquiries, while maintaining a high level of customer service. The agent will also handle reservations, process payments, and resolve any issues that may arise during the night. By effectively communicating with guests and providing assistance, the Overnight Front Desk Agent contributes to the overall satisfaction and comfort of our guests. Ultimately, this role is vital in upholding the reputation of Roami. as a premier hospitality provider.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality.

Preferred Qualifications:

• Experience with hotel management software.
• Bilingual abilities to assist a diverse range of guests.

Responsibilities:

• Greet and check-in guests in a friendly and professional manner.
• Handle guest inquiries and provide information about hotel services and local attractions.
• Process check-outs and manage billing and payment transactions accurately.
• Monitor the front desk area and ensure it is clean and organized at all times.
• Assist in resolving guest complaints and issues promptly and effectively.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with guests and addressing their needs effectively. Attention to detail is crucial when managing reservations and processing payments to ensure accuracy and prevent errors. Problem-solving skills are also important, as the agent will need to handle guest complaints and find satisfactory resolutions. Preferred skills, such as familiarity with hotel management software, will enhance efficiency in daily operations and improve the guest experience. Additionally, bilingual abilities can significantly benefit communication with a diverse clientele, making guests feel more comfortable and valued.