Social Worker

ROANE GENERAL HOSPITAL

Job Description

Job Title: Social Worker Oncology Services

Department: Oncology and Infusion Services

Reports To: Director of Oncology and Infusion Services and Chief Clinical Officer

FLSA Status: Non-exempt

SUMMARY

The social worker will demonstrate support of Roane General Hospital values by acting as an advocate to help clients gain access to resources and assist them with managing personal and family issues. Must provide assist clients and families in coordination of care and the management of a patient’s individual needs through and beyond the course of oncologic treatment. The social worker must possess the ability to assess, coordinate, plan, monitor, implement and evaluate the patient’s mental health plan of care while ensuring and facilitating the achievement of quality clinical outcomes.

Must provide care management and care coordination for adult patients with mild to severe medical illness and oncologic diagnosis and oversee the coordination of services as well as the case management and navigation for this population. This responsibility includes indigent pharmaceutical management coverage and approval. The social worker collaborates with members of the health care team to empower patients to manage their disease process and assist patients, identified as at risk in all aspects of the care continuum including therapy services. The social worker oversees the collaboration with the provider practice, the case management model as a whole, and implements, monitors, and evaluates delivery of individuals care plans to improve upon patient health status.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Items denoted with () are essential duties and responsibilities.

• Coordinates/facilitates patient progression throughout the continuum:
• Addresses/resolves system problems impeding diagnostic or treatment progress; proactively identifies and resolves delays and obstacles to discharge
• Seeks consultation from appropriate disciplines/departments as required to expedite care and facilitate discharge
• Identifies at-risk populations using approved screening tool and follows established reporting procedures
• Collaborates and communicates with multidisciplinary team in all phases of discharge planning process, including initial patient assessment, planning, implementation, interdisciplinary collaboration, teaching and ongoing evaluation
• Coordinates and manages indigent drug coverage for oncology patients
• Coordinates support services for oncology patients
• Actively participates in clinical performance improvement activities
• Uses data and reports quality measure criteria
• Exceptional interpersonal skills with excellent written and verbal skills
• Coordinates transport and gift cards to support oncologic treatment
• Coordinates the oncology resource center and donations to the center

Provides feedback on quality documentation to support the patient’s medical condition in the patients' clinical records.

Participates in developing policies and procedures in accordance with regulatory agencies.

Investigates and resolves patient complaints, or refers unusual problems to the Chief Clinical Officer (CC). Reports incidents via the hospital notification system (HNS).

Assists with development, implementation and evaluation of case coordination, procedures, and standards of practice.

Serves a physician, ancillary, and community services liaison between all members of the care team and the patient.

Participates in the Performance Improvement (PI) Process. Develops a quality monitoring and performance indicator program for case management within the walls of the rural health clinics.

Demonstrates awareness of hospital policies and procedures, assumes responsibility for learning new policies policies and procedures.

Assumes responsibility for professional and personal development, self-learning needs are communicated to appropriate resources.

Updates clinical staff and medical staff on new standards as developed by third party payors and facilitates support for payer and payment related issues for patients.

Maintain a safe environment for self and others.

Tactful and effective communication is maintained

Work performance demonstrates competency of concepts and skills.

Maintains a high standard of excellence in patient care and customer service.

Performs patient education as needed.

Maintains and exhibits standards for customer service with staff.

Exhibits behavior consistent with facility code of conduct.

COMMITTEE REQUIRED COMMITTEE MEMBERSHIPS

This manager participates in the following hospital committees:

Oncology Service Line Committee

The above noted committee listed may not be all inclusive and ad hoc membership to hospital committees or transitional committees may be deemed necessary.

POLICY AND PROCEDURE MANUALS

Not applicable

SUPERVISORY RESPONSIBILITIES

Not applicable

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Licensed in Social Work

Licensed or License Legible as a Professional Counselor, preferred but not required

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to calculate figures, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Decisions reflect sound judgement based on utilization of critical thinking criterion and management/nursing skills learned. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. ABILITY TO PRIORITIZE and apply critical thinking to patient care scenarios.

CERTIFICATES, LICENSES, REGISTRATIONS

Current West Virginia social work license.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move more than 100 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Specific hearing requirements include appropriate interpretation of conversation, phone orders, ability to hear and respond to patient safety alarms, and ability to accurately assess patients using auditory assessment measures including use of a stethoscope.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The employee is occasionally exposed to risk of radiation. The noise level in the work environment is usually moderate.

OSHA CATEGORY/HAZARD RISK ASSESSMENT This position may be exposed to blood, body fluids, tissues, and infectious diseases during the routine performance of their job duties. Additionally, this position has direct patient contact. All employees are offered the opportunity to receive the Hepatitis B vaccination series and tetanus injections as well as respirator fit testing. Employees are provided with personal protective equipment.

SAFETY POLICIES AND PROCEDURES The employee in this job must be knowledgeable about and follow the company's safety policies and procedures as described in the company safety manual.

Employee will instill a culture of quality and patient safety by being familiar with and observing National Patient Safety Goals; Employee will maintain standards of practice compliance with all regulatory oversight agencies including Joint Commission, the Center for Medicare and Medicaid Services (CMS), the Office of Health Facility and Licensure (OHFLAC), and the Emergency Treatment and Active Labor Act (EMTALA).

COMMENTS

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

License/Certification:

• Clinical Social Worker (Preferred)

Work Location: In person