What are the responsibilities and job description for the Customer Service Representative position at Roanoke Mechanical Heating & Cooling?
Company Description
Roanoke Mechanical Heating & Cooling is a family-owned business founded by Steve and Taylor Moore, with over 40 years of combined experience in the industry. The company offers heating and cooling services for commercial and residential properties in Roanoke and surrounding areas. Roanoke Mechanical prides itself on hiring qualified technicians to provide reliable services and focuses on fixing problems rather than always opting for replacements.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Roanoke, VA. The Customer Service Representative will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing overall customer experience on a day-to-day basis.
Qualifications
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Service skills
- Experience in enhancing Customer Experience
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Previous experience in a customer-facing role
- Knowledge of heating and cooling systems is a plus
- High school diploma or equivalent