What are the responsibilities and job description for the Bench Jeweler position at Robbins Brothers Fine Jewelers?
MASTER JEWELER JOB DESCRIPTION The Master Jeweler is responsible for overseeing all aspects of the Jewelers room. He/she will perform the custom work that needs to be done to drive store revenue as well as perform basic sizing, soldering & prong settings in all precious metals. The Master Jeweler will also be responsible for servicing customers’ needs with respect to POMP/JSP, cleanings, and Lifetime Warranty Check-ups in an immediate, positive and caring manner. He/she will be responsible for conducting opening/closing/scheduled maintenance for the jeweler’s room and shop equipment while progressively advancing jewelry repair & manufacturing techniques. He/she will do the ordering for materials and tools needed to keep the shop running and stay within the allotted budget. The Master Jeweler is responsible for the Jewelers safety training for new hires within the store team as well as training and development of the other Jewelers within their Jewelers room. The Master Jeweler works closely with the General Manager to achieve store objectives and is responsible for modeling, support and adherence to company values.
JEWELRY REPAIR Performs custom work that needs to be done to drive store revenue. Performs basic sizing, soldering & prong settings in all various precious metals. Complete repairs in a timely manner while maintaining Robbins Brothers Quality standards. Consistently provides innovative solutions, within RB parameters, for repairs/custom pieces to maintain the items integrity while driving repair revenue.
GUEST SERVICE Services guests needs with respect to POMP/JSP, Cleanings and Warranty Check-ups in an immediate, positive, and caring manner. Assists store staff with basic guest inquiries.
SECURITY/SAFETY Maintains constant awareness of security issues involved in operating a store and jewelry repair shop. Follows procedures & guidelines for handling merchandise. Follows procedures and guidelines for opening/closing the store. Enforces safety protocols in shop with all tools, equipment, and chemicals. Must know how to safely handle hazardous chemicals; include assisting with hazardous waste spills and clean up.
SHOP MAINTENANCE Responsible for conducting opening/closing/scheduled maintenance for shop equipment Maintains a clean, aesthetically pleasing shop environment; including general housekeeping of the entire shop as needed Ordering materials and tools needs to keep the shop running daily Responsible for maintaining the MSDS binders in their shop in order to ensure we are compliment with governing bodies outside of Robbins Brothers.
EDUCATION Responsible for completing assigned training; including working with hazardous chemicals and hazardous waste. Responsible for becoming proficient in progressively advancing jewelry repair & manufacturing techniques Responsible for training all bench jewelers and/or apprentices in their shop. Responsible for bench jewelers adhering to company policies and general safe working practices at all times while inside the shop.
VALUE PROMOTION Understands and nurtures the RBJI Home Office Culture. Exemplifies Company Values. Enforces policy of accountability toward those that do not adhere to the company values. Will mediate and handle shop conflict as it arises OTHER To be determined
REQUIREMENTS Master Jewelers Certification through JA/Jewelers of America or other accredited source. Reports To: General Manager Direct Reports: Bench and Apprentice jewelers (other than performance reviews)
ACCOUNTABILITIES Maintain profitability of the shop Giving the guest exceptional experience and quality Maintenance of the tools and shop machinery Open lines of communication with other store employees
JEWELRY REPAIR Performs custom work that needs to be done to drive store revenue. Performs basic sizing, soldering & prong settings in all various precious metals. Complete repairs in a timely manner while maintaining Robbins Brothers Quality standards. Consistently provides innovative solutions, within RB parameters, for repairs/custom pieces to maintain the items integrity while driving repair revenue.
GUEST SERVICE Services guests needs with respect to POMP/JSP, Cleanings and Warranty Check-ups in an immediate, positive, and caring manner. Assists store staff with basic guest inquiries.
SECURITY/SAFETY Maintains constant awareness of security issues involved in operating a store and jewelry repair shop. Follows procedures & guidelines for handling merchandise. Follows procedures and guidelines for opening/closing the store. Enforces safety protocols in shop with all tools, equipment, and chemicals. Must know how to safely handle hazardous chemicals; include assisting with hazardous waste spills and clean up.
SHOP MAINTENANCE Responsible for conducting opening/closing/scheduled maintenance for shop equipment Maintains a clean, aesthetically pleasing shop environment; including general housekeeping of the entire shop as needed Ordering materials and tools needs to keep the shop running daily Responsible for maintaining the MSDS binders in their shop in order to ensure we are compliment with governing bodies outside of Robbins Brothers.
EDUCATION Responsible for completing assigned training; including working with hazardous chemicals and hazardous waste. Responsible for becoming proficient in progressively advancing jewelry repair & manufacturing techniques Responsible for training all bench jewelers and/or apprentices in their shop. Responsible for bench jewelers adhering to company policies and general safe working practices at all times while inside the shop.
VALUE PROMOTION Understands and nurtures the RBJI Home Office Culture. Exemplifies Company Values. Enforces policy of accountability toward those that do not adhere to the company values. Will mediate and handle shop conflict as it arises OTHER To be determined
REQUIREMENTS Master Jewelers Certification through JA/Jewelers of America or other accredited source. Reports To: General Manager Direct Reports: Bench and Apprentice jewelers (other than performance reviews)
ACCOUNTABILITIES Maintain profitability of the shop Giving the guest exceptional experience and quality Maintenance of the tools and shop machinery Open lines of communication with other store employees
Salary : $27 - $30
