What are the responsibilities and job description for the Customer Service Representative position at Roberson Home Services?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients. The ideal candidate will possess strong communication skills, a collaborative spirit, and the ability to analyze customer needs effectively.
Responsibilities
- Provide outstanding customer support through various channels including phone, email, and chat.
- Assist clients with inquiries related to products and services, ensuring their needs are met promptly.
- Perform data entry tasks to maintain accurate records of customer interactions and transactions.
- Conduct outbound calling to follow up on customer feedback or service inquiries.
- Collaborate with sales teams to enhance client services and improve overall satisfaction.
- Analyze customer feedback to identify trends and recommend improvements to processes.
- Support office operations by managing administrative tasks as needed.
Experience
- Previous experience in customer service or client-facing roles is preferred.
- Proficiency in computerized systems for data entry and record management.
- Strong analytical skills with the ability to assess situations and provide effective solutions.
- Excellent verbal and written communication skills; multilingual abilities are highly valued.
- Ability to work collaboratively in a team environment while also being self-motivated.
Join us in delivering exceptional service that makes a difference!
Job Type: Full-time
Pay: $35,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Elm City, NC 27822 (Required)
Ability to Relocate:
- Elm City, NC 27822: Relocate before starting work (Preferred)
Work Location: In person
Salary : $35,000 - $55,000