What are the responsibilities and job description for the Experienced Service Advisor position at Roberson Motors?
Job description
Career minded individuals needed for a first class Service Advisor position at Roberson Motors. If you are looking for an opportunity to have a career with excellent pay and benefits, and you feel you have what it takes to be on the best elite service team in the business, then apply to us through this ad! Roberson Motors is a full-service Chrysler-Dodge-Jeep-Ram dealership servicing all makes and models. We are a high volume shop located in the heart of the Willamette Valley.
**Wage to be discussed in interview - will vary depending upon experience**
Essential Job Duties:
- Greets customers in a timely and professional manner and begins gathering vehicle information.
- Perform vehicle walk around with customer and note any damage to vehicle before taking it into the service department
- Advises customers about necessary service for routine maintenance
- Prepares repair orders that show breakdown of recommended services, including time, cost and labor estimates for service work
- Provides complete and accurate written cost estimate for parts and labor
- Works with dispatch to establish promised time and follows repair progress throughout the day, informing customers of any changes to promise time
- Explains work performed and repair order charges to the customer, gains customer authorization prior to work performed
- Writes brief description of customer concern(s) on repair order that can be easily understood by the technician, helping them to locate problems
- Handles customer complaints
Job Requirements:
- Previous experience preferred
- Working knowledge of vehicle mechanics necessary
- Must have great customer service skills and ability to multi-task effectively
- Must be proficient at using a computer, as well as ability to read, write and perform basic math
- Ability to work and communicate well with people
- Ability to work with customers, technicians and sales staff in a professional and courteous manner
- Friendly, patient, and team player
- Dependable
- Must be 18 years or older
- Valid driver's license with clean driving record
- Must be authorized to work in the US
Full-time position
Benefits Included:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Schedule: Monday to Friday
