Express Lane Service Advisor

About Us:

Since 1961 our family has served the Salem and surrounding communities with quality cars and wonderful customer service. We are a full service Chrysler-Dodge-Jeep-Ram dealership, servicing all makes and models. 

Job Description: 

Roberson Motors has an immediate opening for Express Lane Service Advisor. We are looking for a proactive and customer-focused Express Lane Service Advisor to join our team at Roberson Motors.. In this role, you will act as the primary point of contact for customers using our Express Lane service, handling routine maintenance and quick service needs efficiently and professionally. The ideal candidate will excel in customer service, have a strong understanding of automotive services, and thrive in a fast-paced environment. *Wage to be discussed in the interview, varies based on experience.*

Job Details:

• Assisting customers with scheduling appointments for express repairs or maintenance needed

• Performing a vehicle walk-around, and obtain customer and vehicle information

• Advising customers on any needed repair/maintenance work to their vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Oversee flow of service drive

• Ensure that customers receive prompt, courteous, and effective service

• Communicate additional repair and service needs to the customer based on vehicle inspection

• Explain all completed work and charges to customers

• Review results of customer satisfaction surveys with Service Manager

• Verify that the final invoice reconciles with the work performed on the repair order

• Keeping customer informed of service specials, completion times and service expenses

• Verifies that final invoice matches with the work performed on repair order

• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system

• Develops estimates by costing materials, supplies and labor

• Calculating customer's payment, including deductibles

Job Requirements:

• Working knowledge of vehicle mechanics necessary

• Must be able to use a computer proficiently, including ability to communicate by email and operate programs such as Word and Google Docs

• Ability to work with customers, technicians and sales staff in a professional and courteous manner

• Ability to maintain excellent communication with customers as to the progress of repairs

• Previous Experience preferred

• Must have great customer service skills

• Ability to work and communicate well with people

• Friendly, patient, and team player

• Dependable

• Must be 18 years or older

• Valid driver's license with clean driving record 

• Full-time position

Benefits:

• 401 (k)

• Dental insurance

• Employee discount

• Health insurance

• Paid time off
  
  

Equal Opportunity Statement: Roberson Motors is an equal opportunity employer. We value diversity in our workforce and encourage all qualified candidates to apply. Employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.