What are the responsibilities and job description for the KeyHolder, Part-time IZOD position at Robert Graham?
About Us
Since its introduction in the United States almost 80 years ago, IZOD has evolved into an authority of American style. IZOD has made its reputation as a standard in bold, colorful and youthful sportswear, golfwear and accessories.
An all-American lifestyle brand, IZOD goes above and beyond to bring you the full spectrum of vibrant colors to the style table. Youthful, bold and confident, the brand's sport-inspired classics keep pace with an active lifestyle. IZOD's go-anywhere polos, fleece, pants, shorts, outerwear, swimwear and accessories for men and women exude eye-catching confidence and forward-thinking functionality.
Specific Responsibilities Would Include:
The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.
SALES GENERATION:
- Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
- Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
- Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
- Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
CUSTOMER SERVICE:
- Ensure all associates provide the highest level of customer service to achieve World Class Service standards
- Ensure staff maintains constant client communication through referring to client books and client database
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Our Best Fit Candidate Would Have:
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Gets first-hand customer information and uses it for improvements in products and services
- Acts with customers in mind; establishes and maintains effective relationships with customers
- Be knowledgeable and enthusiastic about fashion
- Excellent communication skills
- Availability to work weekends and Holidays and report to work on a timely fashion
- Ability to support management with supervision of scheduled staff in the store
- Hold Store Key
*This commission eligible position will receive a generous employee discount at Izod.
Izod is an equal opportunity employer
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