What are the responsibilities and job description for the 2nd shift Customer Service Representative position at Robert Half?
We are offering a possible contract to hire employment opportunity for a 2nd Shift Customer Service Representative, based in Erlanger, Kentucky. This role is within the service industry where you will play a crucial part in assisting customers. The workplace will be a team-oriented environment where you will be expected to provide detail-oriented, friendly, and high-quality service.Responsibilities:• Handle incoming customer inquiries, providing accurate information and resolving their requests• Efficiently process customer credit applications and maintain detailed records• Dispatch services • Communicate effectively with customers, providing clear expectations of costs and estimated time of arrival• Follow up with customers regularly, keeping them informed on their service status• Prepare service estimates, complete billing processes, and collect payments as necessary• Use sales skills to address customer objections and encourage them to proceed with our service• Forward contact information of interested prospects to an Inside Sales team member when required• Identify priority issues and route calls to appropriate resources as needed• Collaborate and support other team members in a team environment• Acquire detailed knowledge of minor and major mechanical repairs through regular training
Salary : $18
