What are the responsibilities and job description for the Account Administrator position at Robert Half?
Job Description
Job Description
We are offering a long term contract employment opportunity for an Account Administrator in the insurance industry, located in Hunt Valley, Maryland, United States. This role is fully onsite and involves managing customer accounts and inquiries, processing customer applications, and maintaining accurate records.
Responsibilities :
- Efficiently handle client calls related to benefits, account status, and supply requests.
- Conduct account adjustments and process account terminations.
- Regularly initiate contact with clients via telephone, mail, or email to address questions or issues.
- Ensure accurate and timely processing of invoices and payments, including "urgent" collection procedures.
- Manage incoming and outgoing mail on a daily basis.
- Maintain up-to-date knowledge of benefits, products, laws, regulations, systems, and procedures to effectively communicate with clients.
- Participate in in-house training sessions to enhance skills and knowledge.
- Continuously analyze administrative processes and procedures to identify opportunities for improvement.
- Maintain a detail oriented and helpful demeanor in all client interactions.
- Ensure high levels of accuracy and meet or exceed performance standards.
- Proficiency in using Management Systems is essential
- Demonstrated expertise in Microsoft Word is required
- Experience in handling detail-oriented Correspondence is necessary
- Strong Customer Service skills are crucial
- Proficiency in Data Entry tasks is needed
- Ability to Automate Processes is desirable
- Experience in making Account Adjustments is essential
