What are the responsibilities and job description for the Accounting Clerk position at Robert Half?
We are in the process of recruiting an Accounting Clerk to be based in Westborough, Massachusetts. The individual will play a critical role in our team by managing customer interactions, leading a team of customer support professionals, and driving operational excellence. The role also involves close collaboration with internal teams and the global affiliate network.Responsibilities• Accurately and efficiently process customer credit applications.• Maintain precise records of customer credits.• Resolve customer inquiries and act as a point of escalation for complex issues.• Monitor customer accounts and take necessary action.• Develop customer service policies and procedures that align with organizational goals and customer requirements.• Liaise with the sales affiliate network and home company to ensure smooth operations.• Manage order entry, backlog accuracy, and adherence to terms and conditions.• Identify and address product delivery issues, communicating solutions to customers in a timely manner.• Collaborate with finance to resolve invoice discrepancies.• Prepare detailed performance reports for operational reviews.• Provide guidance to the customer support team, promoting a culture of excellence and accountability.• Develop training programs and career growth opportunities for the team.• Collaborate with internal teams to align on customer expectations and operational priorities.• Advocate for customer needs within the organization, driving improvements in processes and customer service metrics.
Salary : $100,000 - $115,000
