What are the responsibilities and job description for the Application Support Engineer position at Robert Half?
We are in search of an Application Support Engineer to join our team in ELK GROVE VILLAGE, Illinois. The main function of this role is to handle both Level 1 and Level 2 support issues within Salesforce CRM while also providing support to ERP systems like Microsoft Dynamics AX. This role is well-suited for individuals with Salesforce administration experience who are keen to expand their skills in a technical support environment.Responsibilities:• Handle support tickets accurately and efficiently.• Address integration and optimization issues related to Salesforce CRM and Microsoft Dynamics AX.• Maintain smooth operations of CRM and ERP systems.• Support end-users with application usage and troubleshooting.• Assist in onboarding and user management.• Leverage tools like Jira for ERP and ServiceDesk by SolarWinds to resolve technical issues.• Manage Salesforce legacy systems support and ticket resolution.• Optimize data views for ERP systems.• Uphold customer service standards by addressing and resolving customer inquiries promptly.• Maintain accurate customer credit records.
Salary : $60,000 - $100,000
