What are the responsibilities and job description for the AR Advisor - Customer Service position at Robert Half?
Job Description
Job Description
We're seeking a friendly and detail-oriented AR / Customer Service Advisor to join our team in Loveland, Colorado! If you have a passion for providing excellent customer service and experience in accounts receivable, we encourage you to apply.
This position reports to the AR Operations Supervisor, and is a contract role, going from late February 2025-2026.
What you will do :
- Responding to inquiries in a timely and accurate way via various channels phone email or chat.
- Knowing both Legacy and Nutri-Grow products inside and out so that you can answer questions.
- Identifying needs and helping branches / customers with inquiries including educating users about new features and functionalities.
- Creating and updating our internal CS software ServiceNow with information about issues and useful discussions with users.
- Escalate issues and resolutions to the appropriate parties by communicating and coordinating with colleagues and various teams as necessary.
- Acknowledging resolving and following up with branches / customers to ensure their issues are resolved.
- Assist in training Customer Support Representatives and share effective workarounds with team members.
- Maintaining a positive empathetic and professional attitude toward parties at all times.
- Ensure customer satisfaction and provide professional customer support.
- Keeping records of interactions transactions comments and complaints.
- Perform other duties and projects as assigned by Management.
- Self-Motivated and the ability to work well under pressure performing at high levels in fast paced ever changing work environment
- Ability to anticipate needs and follow through with minimum direction
- Ability to lead by example and work well with others
- Strong prioritization and organizational skills
- Strong computer skills Microsoft Office-Excel
- SAP s / 4 Hana FI and High Radius CAA experience is a plus
- Experience using help desk software and remote support tools along with CRM knowledge
- Excellent communication problem-solving skills and multi-tasking abilities
- Patience when handling tough cases
- High School diploma / GED
- Accounting and / or Customer Service experience
