Associate II, Logistics

Salary: $20.00 to $23.00 hourly

Description

We are offering an opportunity for an Associate II, Logistics to become a part of our team in Miami, Florida. The primary function of this role is to support our operations by handling customer queries, maintaining accurate customer records, and processing applications. This role also focuses on monitoring customer accounts and taking necessary actions.

Responsibilities

• Efficiently and accurately process customer credit applications.
• Maintain up-to-date and accurate customer credit records.
• Monitor in-transit shipments to ensure timely delivery and communicate any delays proactively.
• Collaborate with internal and external partners to gather required documentation and track claim status.
• Assist with tracking and resolving quality tickets to ensure timely follow-up and closure.
• Conduct detailed investigations on reported losses, focusing on specific product losses.
• Assist in scheduling and coordinating trailer audits to ensure compliance with operational standards.
• Help generate routine and ad hoc reports to support initiatives.
• Assist with ongoing projects, data collection, and process improvements related to security and compliance.
  
  
  

Requirements

• Proficiency in Customer Service, demonstrating the ability to handle and resolve customer inquiries and complaints effectively.
• Strong Documentation skills, with an emphasis on accuracy and detail.
• Experience in Reporting, capable of creating detailed and concise reports.
• Expertise in Microsoft Excel, including the ability to create complex spreadsheets and use advanced functions.
• Familiarity with Operations within a logistics environment, understanding processes and workflow.
• Knowledge of Compliance regulations and standards in the logistics industry.
• Research skills, capable of sourcing, analyzing, and presenting data.
• Proficiency in Microsoft Word for creating, editing, and formatting documents.
• Commitment to Quality, ensuring all work meets or exceeds set standards.
• Ability to Review and evaluate operational processes for efficiency and effectiveness.
• Experience in Scheduling, coordinating, and overseeing logistics operations.
• Familiarity with Audit procedures and practices, ensuring adherence to company policies and regulations.
• Proficiency in Microsoft Outlook for efficient email communication and schedule management.
• Experience in Supervising, with the ability to lead and manage a team.
• Knowledge of the time management software 'About Time' is an asset.
• Familiarity with Auditing processes, ensuring compliance and identifying areas of improvement.
• Basic Internet skills, including research and communication.
• Demonstrable Leadership Skills, including the ability to motivate, guide, and manage a team.
• Understands Logistics, including shipping, receiving, and inventory management.
• Experience with Shipping Functions, including packaging, labeling, and dispatching goods.
• Knowledge of Security protocols and procedures in a logistics setting.
• Experience in Claim Administration, handling and resolving shipment claims effectively.
• Excellent Communication Skills, both written and verbal.
• Experience in Staffing, including recruitment, training, and performance management.
• Proficiency in Microsoft Office Suites, including Word, Excel, Outlook, and PowerPoint.
  
  
  

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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