What are the responsibilities and job description for the Call Center Agent position at Robert Half?
Key Responsibilities:Answer inbound calls and handle customer inquiries, providing accurate and helpful information.Resolve customer complaints, issues, or concerns by identifying solutions and following up as needed.Make outbound calls for follow-ups, surveys, or other customer outreach initiatives.Document and track customer interactions, feedback, and concerns in our system.Maintain a high level of professionalism and customer focus at all times.Upsell or cross-sell products and services based on customer needs (if applicable).Meet and exceed key performance metrics, such as call volume, response time, and customer satisfaction.Provide feedback to management regarding recurring issues or customer concerns.Stay up-to-date with product knowledge, policies, and procedures to assist customers effectively.
Salary : $18
