What are the responsibilities and job description for the Call Center Customer Service Rep. position at Robert Half?
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call (818) 703-8818 for immediate consideration. • Answering inbound calls from customers• Listening attentively to customer concerns and questions• Providing accurate information about products and services• Resolving customer issues and complaints effectively• Processing orders, returns, or other transactions as needed• Upselling or cross-selling products based on customer needs• Maintaining detailed customer records within the CRM system• Identifying and escalating complex issues to supervisors• Following established call center procedures and scripts• Adhering to quality standards and performance metrics
Salary : $18 - $22
