What are the responsibilities and job description for the Call Center Customer Service Representative position at Robert Half?
We are seeking an Ophthalmology Call center Customer Service Representative that will serve as the face and voice of the company during a customer’s initial interaction, setting the tone for an exceptional service experience. This role plays a key part in conveying our unwavering commitment to delivering the highest level of professional care and support. The ideal candidate will demonstrate an outgoing, approachable, and professional demeanor while addressing customer needs promptly and accurately.Key Responsibilities:Use a welcoming, friendly tone to engage customers and make a positive first impression during calls or other communications.Schedule client appointments efficiently, matching them with the appropriate team member or specialist.Follow up on warm leads to drive client conversions for consultations and service commitments.Accurately manage call prioritization, directing clients to appropriate departments such as Reception, Billing, or Support Specialists for advanced care.Verify and confirm appointments, handle cancellations, and follow up on missed bookings to maintain client engagement.Manage administrative tasks, such as answering multi-line phones, processing forms, managing medical or business records requests, and refilling service requests.Collaborate with team members to provide seamless support across offices and departments.Assist with general clerical duties, including filing, faxing, and data entry, while maintaining accuracy and confidentiality.
Salary : $21 - $24
