What are the responsibilities and job description for the Call Center Representative position at Robert Half?
Robert Half is assisting a dynamic and customer service-oriented organization located in La Jolla, CA, in their search for a Call Center Representative to join their team. If you are an excellent communicator, thrive in a fast-paced environment, and enjoy helping others, this role offers an exciting opportunity to grow professionally and contribute to a thriving business.Key Responsibilities:Serve as the first point of contact to assist customers with inquiries, resolve issues, and provide product or service-related information with professionalism and efficiency.Manage a high volume of inbound and outbound calls, ensuring calls are answered in a timely manner with the utmost courtesy and accuracy.Investigate and resolve customer concerns, escalating issues when necessary to ensure customer satisfaction.Accurately record all customer interactions, updates, and resolutions in the customer database.Work collaboratively with team members and other departments to ensure seamless communication and customer experience.Maintain up-to-date knowledge of company products, services, policies, and procedures to assist customers effectively.Provide follow-up communication with customers as needed to ensure resolution of outstanding queries.
Salary : $20 - $22
