What are the responsibilities and job description for the Cloud System Engineer position at Robert Half?
We are offering a contract to permanent employment opportunity for a Cloud System Administrator in Salt Lake City, Utah. In this role, you will be tasked with managing and improving our cloud infrastructure, providing expert-level support for technical issues, and contributing to project implementation. Responsibilities: • Serve as the final point of contact for complex technical issues and ensure their timely resolution.• Contribute to project initiatives by assisting with the deployment and configuration of cloud infrastructure.• Collaborate with internal teams to improve operational workflows and ensure client satisfaction.• Participate in the engineering of solutions, including aiding sales teams in formulating technical solutions.• Document escalated issues and project implementations comprehensively.• Monitor key metrics such as resolution time and project timelines and take appropriate action.• Participate in on-call rotations to provide after-hours support for escalated incidents and critical issues.• Utilize CRM and ticketing systems to track service metrics and support the delivery of high-quality services.• Troubleshoot advanced networking issues, with a focus on Layer 2 and 3 networking issues.• Manage and troubleshoot virtual environments using Hyper-V and VMware.• Ensure data integrity by troubleshooting backup issues and implementing BDR solutions.• Handle escalated issues related to Microsoft Azure and other cloud environments.• Perform advanced troubleshooting in M365 services.• Collaborate with other teams for the quick resolution of critical or security-related issues.• Lead or support technical projects, ensuring alignment with client needs and company goals.
Salary : $60 - $69
