Collections Specialist II

Salary: $19.00 to $20.00 hourly

Description

We are offering a short term contract employment opportunity for a Collections Specialist II in the financial services industry, located in Memphis, Tennessee. Our workplace fosters a collaborative environment where the Collections Specialist II will be primarily tasked with managing delinquent accounts, facilitating customer payments, and maintaining precise records.

Responsibilities

• Facilitate customer communication via mail, telephone, or in-person meetings to discuss overdue payments
• Accurately document and record client information
• Manage and monitor overdue accounts independently
• Leverage negotiation skills to persuade customers to settle outstanding credit accounts, damage claims, or non-payable checks
• Collaborate with the credit department to prepare customer statements if there is no response
• Utilize customer service skills to address customer inquiries and resolve issues
• Adhere to federal, state, and company policies and regulations in relation to collections
• Use company software, including Microsoft Word and other relevant collections applications, to efficiently perform tasks
• Develop repayment schedules or debt repayment plans based on customers' financial situations
• Ensure accurate and efficient processing of payments and post amounts to customer accounts
• Handle sales services or credit contracts terms review with customers
• Manage customer accounts, including monitoring for delinquencies and taking appropriate actions.
  
  
  

Requirements

• Strong customer service skills, with a proven ability to handle difficult situations professionally
• Demonstrated proficiency in sales, with an emphasis on achieving targets
• Familiarity with standard procedures, including payment and check processing
• Proficiency in Microsoft Word and other relevant computer programs
• Excellent review skills, with the ability to scrutinize documents and accounts effectively
• Experience with time management applications such as 'About Time'
• Knowledge of merchandising, specifically within the context of collections
• Understanding of collection processes and the ability to perform ad hoc financial tasks
• Experience with claim administration and regulation compliance
• Proficiency in credit analysis and negotiation
• Familiarity with company policies and the ability to adhere to them
• Experience in managing customer accounts and dealing with delinquencies
• Previous experience as a collector would be a plus
• Excellent written communication skills
• Experience in handling overdrafts and repayment plans
• Knowledge of credit department operations.
  
  
  

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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