What are the responsibilities and job description for the Collections Specialist position at Robert Half?
We are in search of a Collections Specialist to join our team in TONAWANDA, New York. In this role, you will be tasked with managing the accounts receivable for a portfolio of customers, ensuring timely collection of invoices and minimizing losses. You will also be responsible for identifying and resolving customer disputes, while providing an exceptional level of customer service. Responsibilities: • Monitor account balances and aging of assigned customer portfolio• Contact customers regarding delinquent invoices and record disputed charges• Research unapplied cash and open credits in accordance with our collection action policy• Identify potentially high-risk accounts and make recommendations to management on corrective action• Provide customer service by answering inquiries and providing necessary documentation and information• Adhere to all company and department policies and procedures to ensure effective internal controls over the billing-to-cash cycle• Coordinate information flow between the customer and the cash application department • Work closely with the credit department in monitoring and managing the credit risk of accounts• Handle other duties to support assigned accounts and collection of unassigned accounts• Use key systems to research and provide customers with needed documentation and information.
Salary : $16 - $19
