What are the responsibilities and job description for the Credit Analyst position at Robert Half?
We are currently representing a client in their search for a Remote Collections Specialist. The ideal candidate will have a strong phone presence, superior customer service skills and in-depth knowledge of collections procedures.In this role, you will be mainly accountable for reaching out to customers with overdue account balances. A significant part of the role involves answering client queries, implementing effective strategies to expedite payment, and escalating calls when debt resolution is not immediately achieved.Duties include:Contacting customers with overdue balances to negotiate reliable payment arrangements.Promptly answering questions and concerns from clients regarding their account status.Escalating calls when necessary and updating account information accordingly.Managing customer complaints and inquiries with professionalism and empathy.Following set procedures and guidelines for debt collection.Working closely with the finance and customer service teams to devise effective collection strategies.Documenting all collection activities in the respective system for future reference.
Salary : $21 - $24
