What are the responsibilities and job description for the Credit and Collections Manager position at Robert Half?
As the Collections Manager, your primary role entails spearheading and managing the collections system, facilitating prompt and effective recovery of unsettled payments while fostering constructive client relationships. This role encompasses administrative oversight of the collections team, formulation and implementation of strategies to mitigate overdue accounts, financial data analysis, and strict adherence to prevailing laws and regulations.Roles and Responsibilities:Team Leadership:Supervise, mentor, and guide the collections team towards meeting set objectives and performance targets.Routinely assess, provide coaching, and evaluate performance of team members.Oversee everyday operations, ensuring optimal efficiency and compliance with company standards.Collections Planning:Create and execute strategies for collections to reduce overdue accounts receivable.Establish and fine-tune collection procedures to optimize cash flow and curtail bad debt.Evaluate account trends, prioritize high-risk accounts, and decide suitable collection actions.Client Relationship Management:Uphold and promote positive and respectful client communication during collections efforts.Discuss and agree upon payment strategies and arrangements with clients whilst protecting company interests.Handle client concerns and inquiries related to outstanding debts.Financial Review and Presentation:Supervise account receivable statuses, inspect aging reports, and suggest actions for unresolved accounts.Regularly compile and deliver reports to upper management summarizing collections performance, bad debt, and trends in recoveries.Maintain and present key performance metrics, such as collection rates, recoverable amounts, and Days Sales Outstanding (DSO).Process Optimization:Identify and take advantage of opportunities to enhance collections processes and procedures, utilizing technological advancements and best industry practices.Work in alliance with other departments like accounting, legal to solve complex collection situation.
Salary : $58 - $70
